Tom G.'s review of Big State Industrial Supply Inc.

Big State Industrial Supply Inc.

         
Customer Reviews & Ratings
Complaint Posted 1/5/2012
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Do Not Purchase From This COmpany!
All the salesmen are independent contractors, which will promise you anything to get a sale.
The products and sales are exaggerated.
I was promised no out if pocket expenses if I wanted to return a product. Turns out: They will not accept any non-prepaid returns.

Stay Clear Of This Company!!!!!!!!!
 
 
Business's response - by Big State Industrial Supplyon 1/5/2012
My name is Roger Schmidt, and I am a Customer Service rep here at Big State. I would like to apologize for the feelings of anger expressed in your review, however, you are mistaken when stating that we do not accept non pre-paid returns. We have industry standard return policies and procedures, and without your order information up in front of me, I am not sure what your specific situation is. I would like for you to contact me personally so I can evaluate the situation. I can assure you that we have been serving the needs of our customers for over 20 years now in a fair minded and professional manner, and your case will be handled with the same respect. You may reach me at 800-627-3511 x305. If I am unavailable, Bob Philips will be able to serve your needs as well. I look forward to your call.
 
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Additional Business Information
Hours   Phone   (800) 627-3511 Address   P.O. Box 5410
Riverside, CA 92517
Website   http://www.bigstatetools.com Email   roger@bigstatetools.com
Contact   Roger Schmidt Other  
 
 
 
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