MICHELLE B.'s review of Air 1 Moving and Storage

Air 1 Moving and Storage

Customer Reviews & Ratings
Complaint Posted 8/5/2019
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WORST EXPERIENCE EVER! DO NOT USE THIS COMPANY. THEY ARE THIEVES AND WILL TAKE ADVANTAGE OF YOU. First, they quoted us at around $2,000 on the phone and then when they showed up they told us it would be over $5,000! That's a $3,000 difference if you can't do the math. Second of all, they showed up two hours after the time frame they told us, which wouldn't have been a problem, but as a single female alone, they took advantage of me. One of the movers was a CREEP. I was sexually assaulted by him. He also was looking through my sock drawers and in my closet when I specifically stated, "Nothing in the closet needs to be moved." Also, the mover asked if he could smoke IN MY HOUSE! after I caught him doing something sketchy in my bathroom with the lights off. Third, they take a picture of your credit card after they call their company saying, "No one is in the office, so we have to take a picture of your credit card." Not informing me prior that I needed to pay at pickup when we already paid a deposit. It gets better...It took a MONTH for our things to get here, with the icing on the cake. We noticed that our TV, brand-new pots/pans, fan and a box of shoes (approx. 7 pairs) missing. Did the movers say anything? NO. We called them and told them we were missing things to let them know and only found them (after we showed them a picture of the missing items) because they were going to say "They couldn't find them." TAKE PICTURES OF EVERY ITEM YOU MOVE. Otherwise they will not be moved to your new location. Once they located all but one box, they informed us it was in NEW YORK. WITH NO KNOWN TIME OF ARRIVAL. Now almost an additional 3 weeks without our missing items and 15 calls to the company, we are left with NOTHING. The company continues to tell us they are busy working with other customers and someone will get back to us. Nope. They don't. Continually telling us we'll have an update for you soon. I will be reporting this company to the BBB. They should be out of business. They are frauds. This company has no remorse.
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Additional Business Information
Hours   We are available every day from 9 am to 6 pm Phone   (800) 526-6838 Address   11255 Van Owen Avenue
North Hollywood, CA 91605
Website   http://www.air1moving.com Email   nbendavid@aol.com
Contact   Nir Ben-David Other  
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