Toshiba America Information Systems, Inc.

1.3 star rating Rating - based on 38 reviews & complaints
This company's business is selling camcorder laptop, camcorder, TV, DVR, blu-Ray, DVD, & digital frames.  
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Toshiba America Information Systems, Inc. Categories
Computer Equipment, Parts, and Supplies
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/21/2011
Review 9/21/2011
I have an A505-6005 laptop that just went out of warranty and the harddrive quit. This laptop is not worth the $700 we paid for it, and for the harddrive to quit right after the warranty is out is BS. I had a HP laptop and I was told buy a salesma... Read More »
 
 
 
Complaint Posted 6/23/2011
Review 6/23/2011
Very poor costumer service. I have been waiting for over one hour and still waiting no the phone. When I called for costumer support and the machine said waiting time was five minutes it has been one hour so far and I haven't spoke to a live perso... Read More »
 
 
 
Complaint Posted 5/10/2011
Review 5/10/2011
DO NOT BUY A TOSHIBA. THE SERVICE IS POOR AND THE PRODUCT IS WORSE. Can you imagine the BBB gives this company an A+ rating. I filed a complaint.
I did not read these reviews prior to my purchase. After reading these I wonder what the BBB really... Read More »
 
 
 
Complaint Posted 5/8/2011
Review 5/8/2011
I have a 3 year old Toshiba laptop that I bought with Toshiba's 3 year extended warranty. The laptop was never carried outside or misused. The hard disk failed within a year. I got that replaced under warranty. 2 years later still under extended w... Read More »
 
 
 
Complaint Posted 4/22/2011
Review 4/22/2011
I have a Toshiba L505-Es5018. Computer has been solid after one year other than finish rubbing off. I recently ordered the 3-pack restore disc package from Toshiba. After first restore attempt, I received an error message. I called Toshiba less... Read More »
 
 
 
Complaint Posted 4/18/2011
Review 4/18/2011
The below text is my second set of comments on Toshiba Forums Webpages. First one was deleted. For those of you who don't know Nvidiasettlement.com reached an agreement with HP,Dell,Apple over defective Nvidia 8400 and 8600 Video cards that were u... Read More »
 
 
 
Complaint Posted 4/6/2011
Review 4/6/2011
Very unreliable company and service. My Toshiba laptop LCD screen (Satellite L455-S5000) stopped working after 8 months of normal wear and tear, and no it was not dropped. Their service department tells me they will not cover an LCD that stops wor... Read More »
 
 
 
Complaint Posted 3/29/2011
Review 3/29/2011
I purchased a 32 inch flat screen in 6/08 it was working great until recently, at times when it is turned on you would get sound but no picture so we contacted Toshiba and they was told to fax all our info, but then the next day a rep called and t... Read More »
 
 
 
Complaint Posted 3/28/2011
Review 3/28/2011
Hi, My son had a Toshiba laptop purchased from Wal-Mart in September of 2010. The hard drive failed. I called for Tech Support and was told to pay UPS shipping back to the company to have them put in another hard drive. I received a call today s... Read More »
 
 
 
Complaint Posted 3/21/2011
Review 3/21/2011
Bought a Toshiba 32C100U LCD television 90 days ago. I just bought a home theatre system and just found out the digital audio port does not work on the Toshiba. While this issue is covered by warranty the Toshiba consumer MUST PAY TO SHIP the defe... Read More »
 
 
 
Complaint Posted 2/25/2011
Review 2/25/2011
I purchased my Toshiba Laptop from Best Buy in Citrus Heights January 2010. I had always had good luck with Toshiba, bought extended warranties and never had a problem until the Satellite A505. I had to buy it, to replace a stolen Toshiba Laptop,... Read More »
 
 
 
Review Posted 2/22/2011
Review 2/22/2011
I am upset because my laptops battery connection to battery charger is not responding to battery charger and there for i am not receiving charge. tried different chargers and still doesnt work. just bought this laptop in september 2010 and it has... Read More »
 
 
 
Complaint Posted 2/22/2011
Review 2/22/2011
I have had horrible luck getting my laptop fixed from Toshiba! The computer never worked right the first day I received it. Now it is back for the 3rd time for the same problem because they have never fixed it. Every time my computer comes back I... Read More »
 
 
 
Complaint Posted 2/11/2011
Review 2/11/2011
I have read the reviews and they all sound astoundingly similar. I had a Toshiba laptop that I very rearely use that had a button pop off. I guess that I probably actually touched that button less than 50 times before it popped off. I sent it in f... Read More »
 
 
 
Complaint Posted 1/27/2011
Review 1/27/2011
I called Toshiba Support line concerning a problem with my laptop Satellite A505-S6005 Think twice about sending your laptop to Toshiba Repair Depot, do you know who is really taking your laptop apart? UPS!! Yes UPS story is below. Don't buy T... Read More »
 
 
 
Complaint Posted 1/12/2011
Review 1/12/2011
Our Toshiba worked wonderfully for a few months, until the video card & hard drive broke. We sent it in for warranty repair - two months later due to back-ordered parts, we received it with a still faulty hard drive. We returned it a second time u... Read More »
 
 
 
Complaint Posted 1/12/2011
Review 1/12/2011
Horrid customer service! STAY AWAY FROM TOSHIBADIRECT.COM They lie about warranty services! After explaining I was under warranty, they refereed me to a repair center. At the repair center they infected my computer with a lethal virus. The DC... Read More »
 
 
 
Complaint Posted 1/6/2011
Review 1/6/2011
I BOUGHT A TOSHIBA COMPUTER IN NOVEMBER FOR MY SON FOR CHRISTMAS. HE HAD IT FOR 1 DAY AND THE COMPUTER WENT TO A BLUE SCREEN. I CALLED AND THEY SAID IT WAS A HARD DRIVE ISSUE. THEY TOLD ME I HAD TO SEND IT BACK BUT I HAD TO PAY THE SHIPPING COST.... Read More »
 
 
 
Complaint Posted 12/28/2010
Review 12/28/2010
My experience with Toshiba was awful. They sold me a defective charger on my satellite a55-s106 and then told me that my warranty was out of date after waiting 45 minutes for a Customer Service Person.I am so disapponted.

Read More »
 
 
 
Complaint Posted 11/16/2010
Review 11/16/2010
I purchased a Toshiba Satellite Computer for my cousin and it would not charge up. I called support October 8, 2010 and started a series of discussions with technical support about the issues. I was instructed to do several things with final resul... Read More »
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 461-4321 Address   9740 Irvine Blvd
Irvine, CA 92618
Website   http://www.toshibadirect.com Email   BBB.Support@tais.toshiba.com
Contact   Jennifer Burnett Other  
 
 
 
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