Big State Industrial Supply Inc.

1.9 star rating Rating - based on 22 reviews & complaints
Founded in 1991 by three partners, Big State Industrial Supply, Inc. began in a single office with a limited line of products. Twenty years later Big State Industrial Supply, Inc.'s marketing network spans to the far corners of the country and boast  
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Big State Industrial Supply Inc. Categories
Tools
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Customer Reviews, Ratings & Complaints
Complaint Posted 8/13/2019
Beware of their sales people!
One of their 'independent sales people', Tim Jones, keeps contacting us even though we've asked him to stop. He tried to sell us supplies at 5 times the regular cost, we told them we didn't want to order them after seeing the price and to please t... Read More »
 
 
 
Review Posted 4/26/2017
Not entirely my experience
I have had dealings with this company for over 8 years. I admit that initially I got more calls than I wanted but I can tell you this, the independent contractor that I have dealings with (yes that is how it works) is Jason out of Arizona. He is v... Read More »
 
 
 
Complaint Posted 3/28/2013
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BEWARE!
The worst of the worst! They have called my home so many times from spoofing phone numbers just to harass me on a daily basis that I have turned them in to the fcc I have also contacted the sectary of the state were I am from. I looked into the bb... Read More »
 
 
Business's response - by Big State Industrial Supplyon 3/29/2013
My name is Roger Schmidt, and I am a Customer Service Rep here at Big State Industrial Supply. I appreciate you taking the time to voice your opinion online, however, without knowing anything about the nature of these calls you are receiving, I ha... Read More »
 
Review Posted 3/11/2013
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Sales person Larry Johnson
What a joke this company Supposedly sub-contracts out sales Associates Larry Johnson is as rude as they come . Told him I didn't need anything right now he proceeded say vulgar things about my family and mother ill I have to say is everyone is a t... Read More »
 
 
Business's response - by Big State Industrial Supplyon 3/12/2013
Larry Johnson is not an employee here at Big State Industrial Supply Inc. After looking into the matter, it appears as though he is employed by Global Tool, which is an independent marketing company located in Arizona. I did receive your email thi... Read More »
 
Complaint Posted 2/19/2013
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RUDE
My wife made the mistake of answering the phone when they called,my wife told them we didn't need anything and the salesperson call her a b===h.I will not do bussiness with this company.Save yourself the troulbe.They are scum.This is not the first... Read More »
 
 
Business's response - by Big State Industrial Supplyon 2/19/2013
My name is Roger Schmidt, I am a customer service representative here at Big State Industrial Supply, Inc. We are a local distribution warehouse here in Riverside, Ca and do not employ any salesman. The caller you are complaining about most likely... Read More »
 
Complaint Posted 10/16/2012
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Big State is a rip off! Susan Evans is rude collections person. DO NOT DEAL WITH THIS COMPANY!
Salesman called me. Ordered a scoket set that was promised to be made in america. Got it was not (made in China) Returned it on April 27 2012. Set was 279.00 could have gottent he same set in Tractor Supply for 49.95.
Now company claimed that I d... Read More »
 
 
Business's response - by Big State Industrial Supplyon 10/19/2012
John, This is Roger Schmidt, the same Big State Customer Service Rep you have dealt with for the last week since you initiated contact. Below is an account of the facts as they pertain to your account: Big State employs no salesman. An order was... Read More »
 
Complaint Posted 10/4/2012
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So So Unprofessional!!
A salesman from this company has been calling my office for two months. We have politely told him time and time again that we are not interested. He has now begun to call and be extremely rude and vulgar with my secretary. He called yesterday and... Read More »
 
 
Business's response - by Big State Industrial Supplyon 10/4/2012
My name is Roger and I am a Customer Service Rep here at Big State Industrial. I believe I spoke to a Brian this morning at your location. I explained to him that we have had no contact with you since 2010. It appears as though you are receiving p... Read More »
 
Review Posted 9/19/2012
BE HONEST PEOPLE
i WORKED FOR THIS COMPANY YEARS AGO AND i WOULD LIKE TO SET THE RECORD STRAIGHT. For those of you who complain that we sell junk, the product you get is brand name. For those of you who say you have been harrased by the company for payment should... Read More »
 
 
 
Complaint Posted 7/27/2012
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Absolute scammers and low lifes
I have a building trades contracting business and by from a lot of companies. These people called me and wanted me to buy some drill bits. I spent twenty minutes saying no on my cell phone in a Staples parking lot. 3 weeks later while our shop was... Read More »
 
 
Business's response - by Big State Industrial Supplyon 7/31/2012
My name is Roger Schmidt, I am a Customer Service Rep for Big State Industrial. Without any information (i.e. Name, Order Number, Phone Number, etc) I have no way of verifying the validity of this complaint nor do I have any way of reaching a reso... Read More »
 
Review Posted 3/1/2012
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Don't Do It! Big Time Idiots
Don't listen to Roger or anyone who say this company is legit or good for anything. I bought drill bits two years ago and it was the biggest mistake I ever made ever. They call back and beg you to buy something and if you tell them "no thanks" the... Read More »
 
 
Business's response - by Big State Industrial Supplyon 3/5/2012
Tim, It saddens me to read the review you have written. However, my records indicate that you purchased your bits from us in May of 2010 and returned them in July of the same year. We have had no contact with you since. I would appreciate the oppo... Read More »
 
Complaint Posted 1/5/2012
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Do Not Purchase From This COmpany!
All the salesmen are independent contractors, which will promise you anything to get a sale.
The products and sales are exaggerated.
I was promised no out if pocket expenses if I wanted to return a product. Turns out: They will not accept any... Read More »
 
 
Business's response - by Big State Industrial Supplyon 1/5/2012
My name is Roger Schmidt, and I am a Customer Service rep here at Big State. I would like to apologize for the feelings of anger expressed in your review, however, you are mistaken when stating that we do not accept non pre-paid returns. We have i... Read More »
 
Complaint Posted 11/15/2011
Review 11/15/2011
This company is a total scam. They had called us to buy their goods and we were told that we could return them no problem if we did not like them. Then, we were immediately harassed with phone calls for payment. I called and emailed numerous times... Read More »
 
 
 
Review Posted 11/14/2011
Review 11/14/2011
I have been doing business with Big State for at least a year now. I have been getting more sales calls than I like, but since they are not from Big State themselves, then I can't, in good faith, hold that against them. I enjoy the convenience of... Read More »
 
 
 
Complaint Posted 5/13/2011
Review 5/13/2011
I can't agree more with the other people complaining about this company. I purchased from them back in 2002 and they still call me even after I tell I never want to hear from them again. They are ugly! They even cuss me out because I told them nev... Read More »
 
 
 
Complaint Posted 1/12/2011
Review 1/12/2011
THIS IS THE WORSE COMPANY!! DO NOT USE THEM FOR ANYTHING!! THEY WILL CALL AND HARASSE YOU AT ALL HOURS OF THE DAY AND NIGHT. THEY HAVE NOW STARTING CALLING MY HUSBAND CELL PHONE AND USING SOME KIND OF PHONE APP TO DISGUISE THEIR PHONE NUMBERS WITH... Read More »
 
 
 
Review Posted 10/28/2010
Review 10/28/2010
I belived thay are whorst company to do buisness. There sales people don"t take no for answerd. The start there billing before you get your product.

Products are ok, but sale me want I may used. Read More »
 
 
 
Review Posted 4/27/2010
Review 4/27/2010
I have run a prominent trucking company out of california for the last 10 years and have been dealing with this company fir about the last 6 years ive been in business. Both the salsman that i deal with and the salesman that ive encountered from t... Read More »
 
 
 
Complaint Posted 3/3/2010
Review 3/3/2010
THIS COMPANY IS A BUNCH OF LIARS THIEVES AND DEGENERATE SCUM!!!!! MR. Steve Olson called me 25+ times in one day after i told him not to call about 10 times, he threatens me, harasses me and when i called to report him the liar secretary transfers... Read More »
 
 
 
Complaint Posted 1/20/2010
Review 1/20/2010
If you value TRUST & HONESTY Do not Buy ANYTHING from these people. High Prices for THE CHEAPEST CRAP ON THE PLANET!!! Cus you if they think your done. Buy Buy you LEACHES. Please Save yourself the trouble and again DO NOT BUY ANYTHING FROM THIS C... Read More »
 
 
 
Review Posted 9/8/2009
Review 9/8/2009
Worst company I have ever dealt with in my entire life. They try very hard to pressure sales on to you, three times now when I've told them no thank you, each time they end the conversation with calling me a defaming name. They are the lowest of a... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 627-3511 Address   P.O. Box 5410
Riverside, CA 92517
Website   http://www.bigstatetools.com Email   roger@bigstatetools.com
Contact   Roger Schmidt Other  
 
 
 
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