Jack S.'s review of Wholesale Diecast Models

Wholesale Diecast Models

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Complaint Posted 11/17/2010
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Review 11/17/2010
From: DiecastModelsWholesale.com
Hello! Thank You for your order and payment. We were about to ship your order, but noticed that 2004 Mercedes #20 model was damaged and we do not have this model in stock anymore. Please, let us know how would you like us to proceed? We apologize for your inconvenience.

Listen to this: The Gril that picks up the phone is useless and cancel my new order and refund my money to a close girt card

As your Company Policy States, "Thanks for your interest in www.DiecastModelsWholesale.com Since 2001, DiecastModelsWholesale.com is one of the largest online source for diecast model cars.Diecast Models ,We are dedicated in providing you, our customer, with quality merchandise, competetive pricing, quality service and over all only positive experience dealing with our company." Copyright © 2010 Collectible Diecast Model Cars . All Rights Reserved.

Now this is a HUGE INCONVENIENCE!!! SO what did I pay the Three Day Shipping for. My order was, Sub-Total: $32.99 plus Shipping: $23.66 (UPS Three Day) TOTAL DUE: $56.65. Now my whole reason for paying for 3 day shipping was to have it in three days (Since it is a GIFT!) Not to be told that (3 days later) the product I ordered was damaged and how I would like you to proceed. Not to call 1-888-242-4227 immediatly after recieving the e-mail, and be told that there is nothing she can do (The receptionist working at 6:30 EST) Had told me that it was 3:18 there in CA and everybody had left for the day. Now me being a working american man, I know that she most likely could have helped me (Like she said, "Her shift was done in 12 minutes") in my view, what i was telling her how, "I would like to proceed." which you asked me to do (See Above) I had a simple solution that could have been solved very quickly.
I also called the 213-614-7971 and, (Your Receptionist) was even more aggitated now and even more ignorant than she had been prior. She stated the order will be changed to the car I want to replace the other one with, and she stated it will be sent next day air and she will call me when it has been sent, and call me to confirm it has been sent, and to let me know if the overnight option is accepted, which there should be no question because by the time its here I should have just payed for standard shipping! Also I purchased the 3 day shipping of $23.66 to have my order here on the third day which is today or tomorrow ( Nov 17th) Now for ALL of this inconvenience it should be next day aired to me. The difference between my old order $56.65 that has been cancelled, and my new order with the car and 3 day shipping comes to $51.65. Now there is a $5.00 difference that I am going to eat and it will go towards the next day air. Now you guys should eat the difference of $22.99 to overnight it, since once again this is an error on your company. Yes $22.99 sounds like alot but dont forget I just payed $23.66 for 3 days, which is now 7 days. I have been collecting for a very long time and your webpage was a referred to me, as you state in YOUR policy (See above) THIS WAS NOT A POSITIVE EXPERIENCE! So please make this experience a positive one so I return as I planned on doing in th future.

Below is what I want to replace my cancelled order (65355) with:

I would like the -- Mercedes CLK DTM 2002 AMG Diecast Model Black 1/18 Die Cast Car By Maisto (Warsteiner Car) SKU: 38649bk

AND this is all I sent back to me
Your order has been canceled, money refunded. I have call over 2 days now and have sent over 100 emails. NO ANSWER. THEY HAVE MY MONEY

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Additional Business Information
Hours   Phone   (888) 242-4227 Address   1907 East 7th Street
Los Angeles, CA 90021
Website   http://www.diecastmodelswholesale.com Email   cs@diecastmodelswholesale.com
Contact   John Smoke Other  
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