Gaia Online

1.2 star rating Rating - based on 23 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/28/2020
15 years of dedication, CANCELED.
After 15 years of time, money, dedication to this site. All it took was a fresh stock of mods and the current political climate of not liking someone = bannable offense. The T.O.S. language is not conducive to the average individual and can be eas... Read More »
Complaint Posted 1/28/2020
Not worth the headache
A total rip off!! Was very dissatisfied when after the free month trial, was not charged a monthly fee, but for a yrs worth. Did not want a yrs subscription and there is NO customer support when I signed into my acct to try to resolve this issue.... Read More »
Complaint Posted 12/28/2016
Most of the original founders have left due to the site being nothing more than a money grab now. I left eight years ago (not long after the Halloween of the aliens and cows.) Th... Read More »
Complaint Posted 2/23/2011
Review 2/23/2011
I don't have a number for my complaint I filed with BBB, but I am still not satisfied. why? Well lets see as I said in the report, how can you hack a account when your Internet router and computer are turned off, your asleep and it is 12am? Also h... Read More »
Complaint Posted 11/18/2010
Review 11/18/2010
Customer service?!? Contacting Gaia??! Have an issue?!? Heh, yah you should probably just fold your cards and look elsewhere for help. I'm super dissatisfied this site actually has good standing over all based on all the negative reviews. Lookin... Read More »
Complaint Posted 4/26/2010
Review 4/26/2010
Customer service is virtually nonexistent for this website. The right hand does not know what the left is doing and they do not even have a PR person, nor an address to direct complaints to, to explain delays or changes. If you want to know inform... Read More »
Complaint Posted 4/15/2010
Review 4/15/2010
Iv been on gaia since 2005. It was great back then but now it's simply about the money. They want so much for so little and I've noticed they ban a real lot of accounts. Iv talked to some of these people and known some of them as well. Gaia offers... Read More »
Complaint Posted 4/12/2010
Review 4/12/2010
I hate to say that GaiaOnline's staff has a history of poor communication with customers, a failure to live up to promises, and a tendency to change things without any sort of warning, but it does. There are many people who are paying real money t... Read More »
Complaint Posted 4/11/2010
Review 4/11/2010
Gaia Online reminds me now of a gasoline company. You're paying an outrageous price for gasoline, knowing that in the end of the year, they will announce record breaking profits. Why do I compare it to that? You're getting screwed at the pump, and... Read More »
Complaint Posted 4/9/2010
Review 4/9/2010
I would give Gaia a stunning review, but recently their business tactics are the sort that -- in the 'real world' -- would have a lawsuit filed against it. Aquariums are a source of money for Gaia and the users, the users buy fish/items from the s... Read More »
Complaint Posted 4/9/2010
Review 4/9/2010
I like several others am upset due to the recent changes made to a product I had already paid for. I feel it is highly unethical, especially since their sole reasoning for it appears to be to promote sales for whatever new fish they release.The fi... Read More »
Complaint Posted 4/7/2010
Review 4/7/2010
Gaia Online is a fun website, comprised of forums, customizable avatars, an MMO, several flash based games, and a variety of other neat things to keep one interested. I have been a regular member of the site for over two years now, and spend at le... Read More »
Complaint Posted 4/7/2010
Review 4/7/2010
I love Gaia. I have spent A LOT of money on my avatar and aquarium. I have recently found out that they "nerfed" the aquarium. I spent $4.99 on my dolphins and I am not making near as much from the game as I would if I had just bought and sold the... Read More »
Complaint Posted 4/7/2010
Review 4/7/2010
I've been a customer of Gaia Online since May 28, 2005. I've watched it grow and evolve and become more than just a forum based website with a "paperdoll" feature. It's been one of my most favorite sites to "hang out" at for years and the sheer am... Read More »
Complaint Posted 4/6/2010
Review 4/6/2010
Gaiaonline Started as a wonderful company that people loved and trusted, But they have slowly started changing for the worst ever since they introduced Gaia Cash. They have an aquarium section and they have been nerfing the fish they charge people... Read More »
Complaint Posted 4/6/2010
Review 4/6/2010
Gaia online started as a community forum-based website. In todays era it not only manages to completely part from it's roots, but over capitalized it's users. The virtual products you purchase with real money will change characteristics with no wa... Read More »
Complaint Posted 1/16/2010
Review 1/16/2010
This is an outrage! An A rated business my ass. Gaia Online has recently revoked my trading pass for no reason whatsoever and I have spent 25+ dollars of REAL money investing in my avatar. Now the collateral I've built up to trade in the marketp... Read More »
Complaint Posted 12/2/2009
Review 12/2/2009
I don't understand why this company even have an A rating. Gaia Online has the worst customer service there is. I invested almost $320 to this company to work on my avatar and status (since 2005). I've done nothing but follow their terms and condi... Read More »
Complaint Posted 11/20/2009
Review 11/20/2009
Gaia quality has gotten terrible. They release items costing real money (like fish) that provide an item that does not work when they die. Often for weeks or months after the fact, They make almost no effort to explain or acknowledge the problem &... Read More »
Complaint Posted 7/22/2009
Review 7/22/2009
While beginning my adventure on this website it was quite fun. My friends and I spent our money buying accessories for our "avatars." Then one day we were unfairly banned. When I contacted a moderator I was told that when a complaint is filed the... Read More »
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Hours   Phone   (408) 573-8800 Address   PO Box 612680
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