Ross S.'s review of ooShirts


Customer Reviews & Ratings
Complaint Posted 12/15/2013
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Shady! Stay Away.
Upon using this company to begin with, I had to call about placing an order for custom shirt design because their site only offered a preview of one shirt, whereas I wanted to preview all shirts I had designed for print. When I called I was told, "Our
design department reviews all orders before printing. You can't see the preview of the other shirt but as long as the logo is the same (men and women), placement of the design will automatically be corrected. We deal with orders like this all the time, we
know what we're doing." I said okay. I then placed the order and shortly after received an email stating that I needed to correct the dimensions of the design. Because those dimensions are not visible online, I had to call again. I explained this to the woman
and told her that the first time I called, I was told this would be corrected for me. She said, "Let me put you on hold and have our design department look at it." A few minutes later she came back and said that they had adjusted the placement of the logo
and that I needed to confirm the design layout via email. I thanked her and then checked my email. Upon reviewing my email, the design looked fine and I clicked the link to approve the order to go through to the printing process. A couple days after I received
confirmation that the order was being shipped, I was balancing my checking account and noticed I was charged for two orders. So, again, I called. I explained the situation to customer support and she told me, "There is no one here who can place an order for
you, so you must have placed two orders." I said, again, that I had only confirmed one order and she replied with, "Well. Who placed the other order, with our credit card then, not us?" I hung up on her and called back hoping to get someone else. I explained
that I had just called and whoever I spoke to was extremely rude and then I explained the situation again. She said the only one who answers the phone here is "me" after I got done explaining the part about having to call and having the "design department"
fix the placement of the logo for me. She then said, "We don't have a design department and you placed the order. I am the only one who answers the phone on the weekends and I never told you we have a design department." I explained that never said she is
the one who told me that and that I had called during to week, not the weekend, about the order to speak to someone. I explained that whoever I spoke to at that time had told me that the "design department" would fix the order and that is the only order that
I confirmed placing. She said, "No one would have told you that and there is nothing we are going to do for you. You placed two orders." Again, I hung up the phone. This last conversation took place on 12/15/2013. I also placed calls on 12/10/2013, 12/08/2013,
and 12/04/2013
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