Sherry R.'s review of Kia Motors Finance

Kia Motors Finance

         
Customer Reviews & Ratings
Complaint Posted 7/8/2020
. 1
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Incompetent
Kia has said it is because of a upgrade on their system in March is why they are having problems posting payments. I payed June payment May 20th online. It cleared my bank on the 22nd. When I look at payment history is shows it there but not placed on principal and interest. This happened to me in May to but when I received a email saying my payment was late I was shocked then when I looked at my payment history I seen the payment was never moved over to principal and interest. I called Kia and was able to get if fixed within a week. When I talked to Kia that day I said I see my June payment was also just sitting there. I was told that to would get fixed. Each week I call this is a joke I am on hold at least a hour to two before someone picks up. Every week they say the same thing. We can see the payment we are unable to transfer you to accounting they do not take phone calls all we can do is email them. Accounting will have it fixed within a week. May 20th they received my June payment it is now July 8th with nothing being done. Not sure what I am able to do if Kia reports my payment late to the credit bureau all I know is until they fix this I am to afraid to make my July payment.
 
 
 
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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