Billie H.'s review of Mike Kondratko Moving Service

Mike Kondratko Moving Service

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Customer Reviews & Ratings
Complaint Posted 10/8/2018
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Buyer Beware!
I contracted with Michael Kondratko Moving Services for a cross-country move and at first all seemed like this was going to be a good relationship. The contract and price included the cost of the move, all boxes and tape needed to pack my house. As others have said in their reviews, Mike is nice and personable at first meeting and when getting the initial deposit, but after that, for me, he was nearly impossible to reach. The voicemail boxes for both contact phone numbers on his contract were full and not taking messages and he would not respond to text messages. Even when the phones were accepting voice messages, calls were not returned. I tried for 3 months to get more supplies and was then told to just buy what I needed, save the receipts, and my out of pocket expenses would be deducted from my balance owed (and it was). When I confirmed escrow close date and it came time for the actual packing of my house and move, it took me almost 3 weeks to get confirmation that he was still doing my move as contracted and confirmation of when he and the team would be at my house to pack it up. My goods were packed on a Saturday and I was told my good would arrive at the end point by Wednesday or Thursday (3-4 days later). Then Mike went "radio silent" and I could not reach him to confirm when my goods would be delivered to my awaiting apartment in my new city. I was staying with friends and paying rent on an apartment and a storage unit because my goods did not arrive when promised. I was told a few different stories as to where the truck was with my goods and when it would arrive. My goods finally arrived 8 days after they left my former residence. If I had known Mike could not deliver in the 3-4 days as I was told, I could have arranged for a friend to drive the Budget rental truck and completed the move myself. I'm being kind here and am downplaying just how rough and upsetting this experience was. I was a wreck and this was nothing short of emotional cruelty and abuse. The crews that Mike uses are truly great group of guys and wonderful to work with. They are professional and take pride in their work and take care with the customer's goods. If the crew could be hired directly, I'd definitely recommend them. I do not recommend using Michael Kondratko Moving Services.
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Additional Business Information
Hours   Phone   (760) 247-9121 Address   18995 Pimlico Road
Apple Valley, CA 92308
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