Doug R.'s review of

Customer Reviews & Ratings
Complaint Posted 5/16/2012
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Delivery Scam in Canada
Ordered a pair of glasses from EyeBuyDirect for shipment to Canada. Paid for the glasses, plus the shipping costs (around $10 for shipping). Glasses took forever to get delivered and when they finally arrived at Canada Post I was advised I needed to give Canada Post another $10.00 to pay for the shipping as they were being sent COD. I contacted EyeBuy and they advised this is for Customs Duty & Taxes. I contacted Canada Post and they said there were not duties or taxes - this was just for the shipping costs which were not paid by the shipper. My "cheap" glasses ended up costing me more money, and a headache dealing back and forth with this company. At the end of it all EyeBuy said that I should pay the shipping bill and they will reimburse me. Told them that is not how I do business, and will not use their services again.
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Hours   Phone   (855) 393-2891 Address   5300 Ontario Mills Parkway, Unit 400
Ontario, CA 91764
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Contact   Roy Hessell Other  
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