tim r.'s review of Gaia Online

Gaia Online

Customer Reviews & Ratings
Complaint Posted 6/28/2020
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15 years of dedication, CANCELED.
After 15 years of time, money, dedication to this site. All it took was a fresh stock of mods and the current political climate of not liking someone = bannable offense. The T.O.S. language is not conducive to the average individual and can be easily abused, this caused me considerable stress within a beloved community as I refused to cowtail to any political side. I was abused through the report system by a group that is growing on the site where anything I said anywhere would be reported for flaming, trolling, and harassment. When asked to further explain what my "bad behavior" was and how i was being seen as trolling and harassing when it was never the intent and had been made known over and over again. I would not receive a response and my posts or threads would be scrubbed. Now after 15 years and thousands of dollars I am left with nothing, scrubbed and silenced. -The Block system is abused by users to troll and harass. -You do not own the right to any item no matter if you paid for it with real currency. -The economy is being destroyed by intentional artificial inflation and taking advantage of the gc giftcard system -If you are not a currently hot topic protected class of person and make it known you will not find a community there anymore -art theft is a constant problem -users making several burner accounts to spam the forums with sexually explicit material, gore, hard drug abuse, race-baiting, etc. -The site has community known issues with pedophiles and seems to threaten users for building a case on them or talking about them so other users may be aware. -Known subscription issues. Not receiving items or gcash, people unsubscribing, and their account resubbing without consent. -banned subscribers being billed month after month while not being able to enter the account, rather they use the zendesk contact support and file a ticket. This ticket system is backlogged from years ago and tickets are often not addressed for moths, sometimes years. -Direct sale and sales of rigs (random item generators, gambling machines.) Really the list goes on and on. In short, you are not valued, you will have to walk on eggshells around the site and be prepared for constant disappointment. It greatly saddens me to see what has become of what once was my home.
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Additional Business Information
Hours   Phone   (408) 573-8800 Address   PO Box 612680
San Jose, CA 95161
Website   http://www.gaiaonline.com Email   jcook@gaiaonline.com
Contact   J Cook Other  
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