PC Planet Systems, LLC

2.0 star rating Rating - based on 26 reviews & complaints
www.pcplanetsystems.com is a lot like your neighborhood PC Planet. Great selection, wonderful service, high quality merchandise all at a great low price. The founders of PC Planet, a leading-edge retailer of computer electronics.  
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PC Planet Systems, LLC Categories
Computer Equipment, Parts, and Supplies
Specialty Retail
Computer Repair and Disaster Recovery
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Customer Reviews, Ratings & Complaints
Complaint Posted 12/29/2012
In stock item "are really hard to find units", that is why the delay. Thus, they don't have stock, but will take your money.
WARNING *** Negative review, DO NOT BUY FROM THIS SITE! I wish I had done more research about these people and read the reviews here. I am so ashamed now! I bought a discontinued Tyan motherboard from these people on the 11 October 2012. My Chine... Read More »
Complaint Posted 6/1/2012
Ripped off
Terrible company and customer service. Ordered a motherboard April 11,2012 and was debited immediately for $140.00 and was told would be shipped in 5 to 8 days. It is June 1,2012 and since requesting to have my money refunded on May 11,2012.I have... Read More »
Complaint Posted 8/10/2011
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Review 8/10/2011
The Worst Of the Internet. On 6-27-2011, I placed an order with PC Planet Systems for an out of production Abit AN8-32X motherboard. Order #10975. It was listed as being in stock. On 6-30-2011, my bank account was debited for $140. Live Support... Read More »
Business's response - by sperezon 8/10/2011
first of all we suggest you to be ready to have enough proof to your statement of being ROBBED by us, immediately after this complaint is replied we are sending this comment to our legal dept for proper action against you, the motherboard this per... Read More »
Complaint Posted 5/9/2011
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Review 5/9/2011
I placed an order on 3/25/2011 for a motherboard that was not listed as out of stock. After paying for express shipping and not receiving item by 2 weeks I attempted to access companys online support. I ended up with having to use e-mail because n... Read More »
Business's response - by sperezon 5/9/2011
The product you ordered is a discontinued product and that is the reason of the delay, it is also clearly posted in the page where you ordered it from, we have 3 ways to contact us and we have records to have replied every single message you have... Read More »
Complaint Posted 5/6/2011
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Review 5/6/2011
I would recommend, if you are thinking of using this supplier, try calling them first. I would not recommend ordering from a company which does not answer their phone during normal business hours.. Read More »
Business's response - by sperezon 5/6/2011
this is a retaliatory feedback, this person should not be able to give a ranking, he never ordered anything from us, WE OFFER 3 WAYS TO REACH US, TELEPHONE, LIVE CHAT, EMAIL, IF THIS PERSON WAS NOT ABLE TO REACH US OVER THE PHONE He should tried t... Read More »
Complaint Posted 5/6/2011
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Review 5/6/2011
Dear All, I ordered my motherboard on 04/23/2011 with UPS/Fedex. I never get a tracking number for my order even I emailed them for the info. They only respond my ordered has been shipped. During the days, I tried all the numbers I could find... Read More »
Business's response - by sperezon 5/6/2011
This customer ordered a motherboard that has been discontinued from the US Market his order was processed on April 27th, OUR WEBSITE CLEARLY SPECIFIES THAT UNITS SHIPS WITHIN 5 TO 8 BUSINESS DAYS, His order has been shipped out Already, We do not... Read More »
Complaint Posted 3/31/2011
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Review 3/31/2011
I placed an order for a motherboard from PC Planet Systems when mine decided to die on me on 03/09/2011. Well I had not read that the motherboard was no longer produced in the U.S and it had to be shipped from China and that would take too long. N... Read More »
Business's response - by sperezon 3/31/2011
We have informed you that we have refunded the account. Per our terms and conditions once a order is placed and in transit they cannot be cancelled. You have cancelled your order. We went ahead and refunded your account. We ANSWER ALL CALLS AND RE... Read More »
Complaint Posted 3/31/2011
Review 3/31/2011
I placed an order for a motherboard from PC Planet Systems when mine decided to die on me on 03/09/2011. Well I had not read that the motherboard was no longer produced in the U.S and it had to be shipped from China and that would take too long. N... Read More »
Complaint Posted 3/23/2011
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Review 3/23/2011
STAY AWAY FROM THIS COMPANY: worst online shopping experience ever. Found PCPS website in Jun 10 following link from PCPS's Google products ad for new graphics card that I bought. Card arrived about 3 weeks later & worked for about a week, then st... Read More »
Business's response - by sperezon 3/23/2011
This person Named carl p rupert , received the store credit and also received a package containing the products he requested, He NEVER mentioned he had received a package with items he requested as replacements for the video card he ordered and re... Read More »
Review Posted 7/1/2010
Review 7/1/2010
To all future consumers, BEWARE, this company is terrible!!! I ordered a motherboard a month ago. Except for a couple of emails (diversions) I have not heard back from them, have not received my order and have no idea when and if it will ever be s... Read More »
Complaint Posted 3/19/2010
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Review 3/19/2010
I have ordered three times from this company for an item they show as currently available. All I get from them is this e-mail. Your Order 7486 has been Declined. Any order can only be Declined for one of two reasons: 1. You contacted us and ca... Read More »
Business's response - by sperezon 1/17/2011
The customer did place 2 orders not 3 as mentioned. The fact that we did not process the orders was the fact that HIS credit card was declined both times not that the unit he ordered was NOT IN STOCK. As with any store either online or elsewhere i... Read More »
Review Posted 3/6/2010
Review 3/6/2010
Do NOT order from this company. They charged my credit card immediately for a product that was not in stock and being ordered from a "warehouse" in China. 14 business days later (and their web site states 5-8 business days for items shipped from C... Read More »
Complaint Posted 2/13/2010
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Review 2/13/2010
I placed an order with PC Planet Systems, only to have nothing happen for 10 days. After sending an email with questions about my order, they told me it was not in stock and canceled it. I'm not going to reorder, because the price went up $30 in t... Read More »
Business's response - by sperezon 1/17/2011
The complaint is untrue on behalf of this customer. All units are available if the unit ordered is not in stock we notify the customer immediately via email. We do not wait 10 days or even 3 business days. We notify asap. Once we have stock availa... Read More »
Review Posted 11/9/2009
Review 11/9/2009
I placed an order with this company 10/21/09, was told it was discontinued and it would have to come from China warehouse, would take about 5-9 business days....do the math....still have not rec'd it! Have sent 3 emails re: the order & still do no... Read More »
Review Posted 7/21/2009
Review 7/21/2009
I highly recommend pc planet. I recently built a new computer, and ordered several parts from pcplanetsystems.com. I ordered on June 4th, got confirmation on August 5th, and recieved the order August 8th. Everything arrived in excellent condition.... Read More »
Complaint Posted 5/5/2009
Review 5/5/2009
WARNING!!!!!!!!!!!!! NEVER BUY FROM THIS SELLER, PERIOD!!!!!!!!! I ordered an Abit mainboard for $150 in a panic, saw it here and figured I'd pay a little extra since it is out of production. Then I found this site and started to worry. I opene... Read More »
Complaint Posted 3/10/2009
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Review 3/10/2009
Warning Will Robinson !!! DANGER !!! DANGER !!! Do not deal with these people ! This web site does not advertise truthfully. I believe that is called false advertisement. I ordered a MoBrd that was out of production due to my system crashing. No w... Read More »
Business's response - by sperezon 1/17/2011
Our website and all products page clearly mentions the details of every product. This motherboard is being shipped as OEM packaging which is bare product only meant for replacment with no accessories. If the customer thought as he states new he di... Read More »
Complaint Posted 1/12/2009
Review 1/12/2009
Stay away far away from this business. Their customer support is non existent and the only way I was able to get a response from them was when I opened a support ticket and told them I wanted to cancel my order in which I received a response to in... Read More »
Complaint Posted 12/12/2008
Review 12/12/2008
My 17 month old motherboard died before Thanksgiving. On Nov. 27th, I placed an order with PC Planet Systems because they carried my obsolete board. And they are only 6 1/2 miles from my door. I really needed this item ASAP. With my mobo dead I wa... Read More »
Complaint Posted 8/17/2008
Review 8/17/2008
PC Planet does not have their act together. First of all, like others have said, their website is not updated. The product I wanted was listed as available, so I ordered it. Got my order confirmation and emailed them right away for tracking inform... Read More »
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Additional Business Information
Hours   Monday Through Friday 09:00 AM PST 05:00 PM PST Live Online Support 24/7 Phone   (877) 278-9108 Address   2973 Harbor Blvd. Suite 379
Costa Mesa, CA 92626
Website   http://www.pcplanetsystems.com Email   info@pcplanetsystems.com
Contact   Sandy Perez Other  
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