Nick S.'s review of PLX Devices Inc

PLX Devices Inc

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Customer Reviews & Ratings
Complaint Posted 7/30/2020
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Absolutely appalling customer service
Product looks months to arrive One solar panel was completely smashed and unusable. They have refused to replace the panel as After 3 months of dealing with their customer services department whilst they dealt with FedEx who they blamed for changing their claims period which frankly is of no concern to me they finally said they would replace the panel. No word for over 2 weeks and then they changed their mind and offered me a replacement panel at 20% discount!!!! Saying that FedEx would not be held responsible for the damage. Well neither am I responsible for the damage but PLX are plainly not concerned that they have supplied a useless piece of equipment and to make things worse expect me to reward them with more money to fix their problem!!! The missing panel makes the entire package I bought from them useless. Incredible jaw droppingly appalling response!!
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Additional Business Information
Hours   Phone   Address   1261 Birchwood Dr
Sunnyvale, CA 94089
Website Email
Contact   Derek Fong Other  
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