Domenic M.'s review of

Customer Reviews & Ratings
Complaint Posted 8/21/2012
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Wrong replacement frames - Poor customer service
I ordered 2 pairs of glasses from Eye Buy Direct and the whole experience was pretty good. Great prices on the frames, wasn't sure about the quality of the lenses. Found one of the frames to be way too big for my face. Kind of difficult to judge with a picture of yourself and a funny plasticky frame on your face. Nevertheless, I misjudged what the frames would look like on my face and returned the glasses. Paid for shipping (19.95 in Canada in order to get a tracking number) and the $10.00 restocking fee. Ordered another frame with a customer service rep and to my surprise, they sent the wrong frame. Had a choice of 6 frames on my favourite's list (chose the smallest frame) and the frame they sent wasn't even on my list! The frame I received was bigger than the original one I sent back. Customer service would not right their wrong... Totally disappointed. A word of caution. You cannot see the the replacement frames on your original order, so you have no way of knowing if the customer rep go it right when you spoke to him (her). Ask the person to repeat the details to you in order to make sure he (she) got it right. Now stuck with a pair of glasses that I will never wear in public, probably use them in the garage as safety glasses. Had I bought my glasses at an optician, I certainly wouldn't have saved any money, but I wouldn't have had these hassles either.... Customer service at an optician's office is usually top notch, totally unlike the service your likely to get from a customer service rep from Eye Buy Direct.... Wish I would have read this blog before I tried to save a couple of bucks.... Never buy from them again....
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