Gateway Computers

1.3 star rating Rating - based on 24 reviews & complaints
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Gateway Computers Categories
Computer Equipment, Parts, and Supplies
Computer Software Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/10/2011
Review 4/10/2011
I purchased a Gateway in September 2010. I first began experiencing problems about one month later. The computer would just die--no picture on the monitor and could not wake it up. So, I ended up sending it back three times over the next several m... Read More »
Complaint Posted 3/15/2011
Review 3/15/2011
Gateway was bought by Acer, which also has similar problems with manufacturing and customer service. I've purchased a monitor from them and unfortunately I hadn't read the reviews. Nearly everyone who has purchased that monitor has had it die beca... Read More »
Review Posted 1/16/2011
Review 1/16/2011
I took my computer in for repairs in December 2010, I was told I had to buy restore disc and they give me a phone number to call.I called that number and then I was told to call 800-846-2301 and because my computer is 4 yrs old they said they don'... Read More »
Complaint Posted 12/20/2010
Review 12/20/2010
I bought an emachine in april 2010, i wish i knew it was made my gateway, a few months after i got it, it ran slow. Now I cant watch a video on facebook, or use the webcam, so i called emachine and was told it was a software problem, got transferr... Read More »
Complaint Posted 11/2/2010
Review 11/2/2010
What a piece of garbage, I so wish I did my research, I was just convinced that it was a good deal, and that I made my purchase through which is a retailer that I respect and several purchases from, I am shocked, to say that I was sold a l... Read More »
Complaint Posted 9/30/2010
Review 9/30/2010
Writing this review after I am frustrated with their support and lousy business pattern. NEVER BUY GATEWAY PRODUCTS. Purchased a laptop computer from Gateway Online store 7 months ago, so the computer is under warranty still. The computer show... Read More »
Complaint Posted 3/15/2010
Review 3/15/2010
I purchased one of the last direct models of Gateway laptop in July of 2008, a P-173XL FX. Upon receipt of the laptop, I was pleased. The laptop appeared to be good quality and a fair price as advertised, and I had no problems for approximately 8... Read More »
Complaint Posted 2/20/2010
Review 2/20/2010
I sat today and read all the reviews regarding Gateway and eMachines, now I know it wasn't me. I purchased an eMachine approximately 5 years ago and had trouble with it the second it came out of the box and has been ongoing each day. Customer Serv... Read More »
Complaint Posted 12/31/2009
Review 12/31/2009
I had to replace my 3-year old computer and found what I thought was a good deal in an eMachine ET1810-03 for $362 from After I bragged to my co-workers about the "great deal," they all frowned and said that I would have problems. I di... Read More »
Complaint Posted 11/10/2009
Review 11/10/2009
"CAVEAT EMPTOR": Let the buyer beware of Gateway. We purchased three Gateway PCs and monitors and it is the worst purchasing mistake we've ever made. From the outset the Gateway PCs malfunctioned and we complained IN VAIN so many times to Gatewa... Read More »
Complaint Posted 9/13/2009
Review 9/13/2009
We bought our computer on April 15 2009 brand new. This means it is less than 5 months old at this point. We also bought an extended warranty. We began having problems the first day, as the serial # does not match the SNID. Then Windows Vista, whi... Read More »
Complaint Posted 9/7/2009
Review 9/7/2009
I purchased a Gateway Computer two years ago, returned it for a refund. The claim they never received it! They would not credit my account. Since the original 2400.00 purchase fees have been added and now "they claim" I owe over 3,700.00.

They... Read More »
Complaint Posted 8/19/2009
Review 8/19/2009
I service many desktops and laptops. I have been certified by Dell and HP and have dealt with their tech support many times.

Dell have bad Capacitors on their GX260, GX270 and GX280 desktops. These capacitors where overfilled and therefore caus... Read More »
Complaint Posted 7/14/2009
Review 7/14/2009
Complaint Posted 5/28/2009
Review 5/28/2009
We have an eMachines (Gateway) computer. It was purchased 12/16/08. Chatting with online tech support I got this response.

Jithu_GWSI376 says: By validating the serial number, I can see that your computer not covered the warranty.
Don S says:... Read More »
Review Posted 4/5/2009
Review 4/5/2009
Never buy any computer from gateway,terrible company should be closed due to poor products and terrible support after you buy a product from them,have been waiting for a defected battery for 5 months.Still have not recieved my battery,everyone con... Read More »
Complaint Posted 2/13/2009
Review 2/13/2009
I remember fondly that week I got to spend with the Gateway laptop.....What a week it was....I remember being online and the games we played....oh memories. Oh and all the lovely people I got to speak on the phone with when my poor computer stoppe... Read More »
Complaint Posted 1/30/2009
Review 1/30/2009
My experience is quite the same as those I have read. During the 1 year warranty period the laptop was sent back 3 times. The 3rd. time I had to pay for shipping. The power cord failed before the second time. I requested a cord then and didn't get... Read More »
Complaint Posted 12/20/2008
Review 12/20/2008
NEVERRRRRRRR BUY FROM GATEWAY!! I have never in my life hated a company so much. Their customer service is the worst I've ever experienced in my life. You are on hold or transferred so much then out of the blue you are disconnected. I ordered a la... Read More »
Complaint Posted 11/11/2008
Review 11/11/2008
This is ridiculous. First I called 1-800-846-2301 to cancel a recovery disc I had ordered (I wont even get into what it took to order the disc to begin with). Then they tell me I have to call 1-408-273-0808, I waited on hold for almost an hour and... Read More »
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Additional Business Information
Hours   Phone   (800) 846-2000 Address   7565 Irvine Center Drive
Irvine, CA 92618
Website Email
Contact   Deborah Jacobs Other  
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