Robert B.'s review of Woofers, Etc.

Woofers, Etc.

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Customer Reviews & Ratings
Complaint Posted 7/31/2020
. 1
. 0
Warranty issue
06/25/2020

Woofersetc is asking me to purchase part of the product that should be covered under warranty.

Purchased image dynamics speakers through Amazon, July 2019. Paid $xxx to Amazon. Paid $xxx to have them installed in Feb. 2020. They stopped working in March 2020. Just 1 month after install. Emailed Image Dynamics, the manufacturer, they replied that item no longer made, or covered under their warranty. It would have to be covered under woofersetc warranty, and they would contact woofersetc for help with this matter. I contacted woofersetc since they have a one year warranty. At first they asked me to pay $xxx to do a field destroy and they would send me a new set. Why would I pay $xxx since they're under warranty. Paid $xxx to uninstall and $xxx to return via UPS. Then they claimed they were damaged during shipping. I don't believe that. Now they are saying that only the crossover and the midrange of the speakers is covered under warranty and not the tweeters. Asked for explanation, didn't get a clear one, so now they're asking me to PURCHASE THE TWEETERS SEPARATELY. . HOW CAN ONLY 2 OUT OF 3 PARTS OF THE PRODUCT BE COVERED UNDER WARRANTY AND NOT THE ENTIRE 3 PARTS . Their website shows they are still selling the same item. Why not send a new set? Their replies have raised a great concern that they are not an honest company. I have all emails sent from me and from them. Also the email from the manufacturer. I since have bought speakers from a local dealer because of the long waiting period from woofersetc. I wrote in a complaint to the Better Business Bureau, and woofersetc has not replied to the complaint. Also contacted Amazon.
 
 
 
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Additional Business Information
Hours   Phone   (323) 231-3525 Address   1045 East 32nd Street
Los Angeles, CA 90011
Website   http://www.woofersetc.com Email   woofersetc1@aol.com
Contact   David Myers Other  
 
 
 
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