Jermane W.'s review of Air 1 Moving and Storage

Air 1 Moving and Storage

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Customer Reviews & Ratings
Review Posted 7/18/2012
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They stole all of my Jewelry! Over $75,000.00 including irreplaceable family heirlooms!!! Air 1 moving and storage was hired on May 30, 2012. They needed to keep our belongings for 2 weeks because our new home was not ready. In two weeks they only delivered SOME of our items. They advertise that they have a secured facility and stress security on their "on hold" message. I wrapped the jewelry armoire completely in green bubble wrap to the point that you did not know that it was a jewelry armoire anymore. It looked like a 3 foot high green cube. Then I put the armoire completely inside of an unmarked box with the assistance of the movers, and sealed it shut. When the movers arrived on Saturday, June 16, 2012, some of the "unmarked boxes" had been cut open. When I asked the movers why they had cut open the "un-marked" boxes, they said that they needed to "re-pack some items." It was later clear to me that they were specifically looking for the jewelry armoire, there was no reason to repack items at their facility. The owner of the company did not respond to this with urgency and was very apathetic; in fact, he never personally called me to say he was sorry. The fact that all other items were delivered except specifically my jewelry armoire and my husband’s jewelry box is very suspicious. I left the owner a message asking him to polygraph the movers and offered to pay for it, but he never responded. I am devastated! I lost all of the jewelry (family heirlooms) from my relatives who are no longer with me; bracelets that my sons made for me while they were at camp when they were kids; everything! They also broke our flat screen television. It was delivered with a huge crack in the screen. The owner of the company as well as Bobbi (my contact person) admitted that this was very suspicious. To no avail, Air 1 offered a reward of $200.00 for the return of my property and I added $800.00 making the reward $1,000.00. STAY AWAY FROM AIR 1 MOVING AND STORAGE!!!
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Additional Business Information
Hours   We are available every day from 9 am to 6 pm Phone   (800) 526-6838 Address   11255 Van Owen Avenue
North Hollywood, CA 91605
Website Email
Contact   Nir Ben-David Other  
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