Ron Z.'s review of JRK Property Holdings, Inc.

JRK Property Holdings, Inc.

Customer Reviews & Ratings
Complaint Posted 2/9/2018
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Believe or Be sorry......The Retreat at River Bend, Oklahoma City Scam
These are not luxury apartments They are "Affordable Housing/SECTION 8" apartments. I moved from out of state and was scammed by the manager Kiera. When I rented the unit she told me the rent was $565 a month plus an additional $15 a month for an upgraded unit. We agreed on the upgraded unit with new black appliances and countertops. A completely upgraded unit was promised. So I applied online and was told I was approved for the unit by her supervisor Mario. She said that when I arrived I would have to fill out a paper copy of the same application that I filled out on line "For the files". A month later I arrived at the property late in the evening to sign the lease and was handed an application for affordable housing not a duplicate of the one I signed online. They are two different scenarios. The apartment they gave me was not the upgraded unit promised. Originally the manager had me set to move in #16 but that unit was not going to be available so she switched me to unit #12 stating that is was an upgraded unit juat as #16 so I took it. Ironically a couple days before I left the resident in #16 moved out and I got to see it and it wasn't updated yet either. So the manager lied and falsely misrepresented the both units. I was promised an upgraded unit but instead got a really old and filthy apartment with appliances were old and didn't match, cabinets that surface was peeling off, bad flooring and the A/C vent had fresh rodent droppings and urine in the intake and had no filter so the rodent feces and urine were just circulating through the air. This situation with the rodent feces and urine can cause serious health issues or even death. It's called HPS and can cause severe respiratory disease when the matter becomes airborne like aerosolized through an A/C system. They kept trying to tell me it was dust. Yes dust in the shape of rodent feces soaked in rodent urine that had a pungent rodent smell. They arranged to have the vents professionally cleaned, however 2 days before the company showed up, immediately after I left my apartment to run to the store the lead maintenance man went in a used a wet vac to vacuum up the feces and then sprayed KILZ over the area soaked in feces and urine to try to hide it before the professional company showed up to remove it in a safe manner. Per the lease agreement maintenance is supposed to give a 24 hour notice before entering your apartment. At the same time the maintenance forgot to shut off the A/C unit and the matter went all over everything I owned. I had to have everything cleaned and packed. It was at this time that I had noticed money missing from my dresser in the bedroom. The manager "Kiera" told me she didn't know I needed a sanitary environment. The cabinets had broken glass shards in them and were filthy and the range over the oven was rusted out and covered in dirt and grease. These are not what is shown online. In addition there are High power metal towers and lines that run straight through the middle of the property. The safe distance to be away from these type of towers and lines is 700 ft. to avoid risks of certain health issues, some severe and possibly life threatening. The towers and wires are approximately 40 feet from your front door. The first day I was there I got the cable hooked up the cable box and my my wifi modem/router both blew out. A few days later my Bluetooth did the same and then a couple days later my phone. Most likely due to the power lines being so close to the unit. This is just the beginning. There is so much wrong with this place including the management in the office, the maintenance staff and the regional supervisor Mario. It was so bad they let me out of my lease. I was contacted by the Supervisor Mario one evening while I was sleeping. When I answered he asked me what the issue was I started to tell him but every time I tried to speak he spoke over me and wouldn't let me speak a word edgewise. I found it extremely rude and unprofessional. I see some of the answers he has given other reviews and his lack of professionalism is really reflected here. If this is a reflection of JRK corporate office this is definitely a sad day for all it's residents on all it's properties. What I have mentioned is just a small piece of what goes on here and my total experience. I have managed apartments in the past for over 13 years and have never seen anything like this set up in all my years in the business. This place is a total sham. Even the fitness center is only open during the office hours so it's really not available to the average resident who works or has other daytime responsibilities. I repeat. THESE ARE NOT LUXURY APARTMENTS! These are AFFORDABLE HOUSING/SECTION8" apartments. Nothing is like what they advertise. Nothing more than "Theft by Deception". Believe every negative review you read about this place because they are all true. I wish I had.
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Hours   Monday thru Friday 7:30 a.m. to 5:00 p.m. Phone   (310) 268-8344 Address   11766 Wilshire Blvd. Suite 1500
Los Angeles, CA 90025
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