D. D.'s review of Laguna Beach Towing

Laguna Beach Towing

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Customer Reviews & Ratings
Complaint Posted 11/15/2011
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Review 11/15/2011
On 11/4/11 my car was involved in a rear end accident with another driver. There was almost no damage to my car. The tow truck drive from the very beginning of the contact was very rude to me. I have several people at the scene that witnessed this behavior. The tow truck driver took several hours trying to separate my car from the other vehicle. He made attempts that I feared would damage my car and my cars transmission, tires and frame. He stated that the insurance company would pay for this. I'm not turning in a claim to my insurance because there wasn't enough damage to my car. The tow truck driver stated that my trailer hitch was connected to the other cars frame. I made several suggestions to detach the cars including removal of the trailer hitch from from my vehicle. He stated that it couldn't be done. I feared that he would be damage the frame of my vehicle by pulling both cars apart by the use of two tow trucks one at each end to pull the cars apart. I later took my car to be checked by a repair shop and they stated that there are just two bolts attaching the trailer hitch to my cars frame. It would have been a simple solution for this company to just detach the trailer hitch from my cars frame rather than spend hours jacking may car up on blocks and revving the engine while the tires were spinning and the blocks were being ejected from under the tires . I am appalled at the lack of concern for myself and my vehicle. I am also appalled at the way I was treated and I never received a invoice or a call from the owner as well. The police officer was frustrated as was I, on the amount of time all these attempts to separate the cars took as we were obstructing traffic. I would not recommend doing business with Laguna Beach Towing.

 
 
 
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Additional Business Information
Hours   Phone   (949) 494-3000 Address   1825 Laguna Canyon Road
Laguna Beach, CA 92651
Website   Email  
Contact   Richard Mikhael Other  
 
 
 
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