Susan H.'s review of MerchantCircle


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Complaint Posted 5/3/2011
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Review 5/3/2011
Approximately 2 years ago we started getting mail for a company which we will call "pebbles of the night". I will not give the real name of the company as I have not asked the owner's permission to do so. We have been inundated with the unsolicited type of mail, credit card applications, advertising junk etc. The "pebbles" company are in our town, but the owner has never lived at our address. We are the second owners of this house. The first owners built it and do not know of any "pebble" company. Yesterday I discovered that MerchantCircle have the "Pebbles" company advertised on their site showing our street address and a map to the exact position of our house. We live in a sub division and nowhere near any commercial property. I immediately went tried to contact Merchant circle. According to their website not only should they have been available to answer the phone at that time of the day, but they should have had an online live chat available. There was no live chat available last night or this morning. If you get their phone number through the BBB you only get a recorded message telling you what is available on their website. No real people available. This morning I went to see the lady that owns the "Pebbles" company she has never advertised with anyone and had never heard of Merchant circle. The BBB gave Merchant Circle a B+. I wonder why. How on earth can I get this company to remove my address from this site. I am about to call the DA in that area as I read that Merchant Circle were fined 900,000 for some mis-deeds. I have my own company, but I can assure you that if I wanted to advertise these would be the very last people I would go to.
Business's response - on 5/3/2011
Susan: Hello- I want to thank you for your comments. I understand your concern. Data that is incorrect or out-of-date, as is the case there, helps no one. If you can forward the link to the listing on MerchantCircle I'd be happy to remove it. Just to provide a little background on this issue, MerchantCircle, like multiple other online and mobile sites use the same source of Yellow Page data. MerchantCircle allows merchant to register their business information for free and update their information at any time. I hope this helps clarify your concern. Best, Teresa MerchantCircle Community Team
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Hours   Please contact us at the following page: Phone   (650) 352-1336 Address   800 W El Camino Real #330
Mountain View, CA 94040
Website Email  
Contact   Payam Zamani Other  
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