Paul M.'s review of MerchantCircle


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Complaint Posted 12/14/2010
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Review 12/14/2010
Very poor customer service. Merchantcircle has consistently ignored many issue's I have submitted to there on site MC link.
1 The first issue I have is that there site is down more than its available. I pay for sponsorship ads but feel its cost is not worth the investment. If I cannot access Merchant Circle, It goes to figure others cannot as well.MC has accnoughladged this and said they added three month sponsorship for free for the inconvenience. The problem with that is that the only way the so called sponsorship shows up in the city they offered is through the link they mailed me. If you go to the actual city and subject from the site, my sponsorship does not exist.
2 second issue is the fact that I have paid for many sponsorship ads. Now when I want to either ad sponsorship in other city's or cancel current sponsorship, the sponsorship link does not work so I am continually being charged for additional sponsorship ads that I have written to Merchant circle and requested for them to not charge my accounts for anything without my verbal acceptance or for me to click on something adding another month or so to my current service. I bought one month sponsorship.
3 there online customer service for me to write and request help for any matter now also does not work. I am not allowed to send mail to Merchant circle to request them to resolve my many issues.
I currently feel they have charged me for services I have not received in excess of $150.00. They have also billed for sponsorship and other services without my authorization in excess of $300.00
When I first set up a Merchant circle account I was pleased with the contacts available. I now would never recomend Merchant circle to even an enemy. Poor,Poor Company!
Business's response - on 12/15/2010
Paul: I will check into your issues immediately, but wanted to follow-up with some of your comments here. Regarding the site issues you mentioned, we were able to identify the issue and quickly worked to stabilize the site. Check out our blog for more details on how our small team worked quickly to get MC back up- Regarding your product concerns,our support team credited your account as you have requested. In addition, with Local Sponsor, you are free to cancel at any time through your MerchantCircle account at any time. Please note that all merchants can contact MC at any time through the following link on our contact us page [ click here:]. I'd be happy to address your concerns further. Best, Teresa MerchantCircle Community
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Hours   Please contact us at the following page: Phone   (650) 352-1336 Address   800 W El Camino Real #330
Mountain View, CA 94040
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