Judith B.'s review of Prime Time Shuttle

Prime Time Shuttle

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Customer Reviews & Ratings
Complaint Posted 11/3/2011
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Review 11/3/2011
Dear Prime Time Shuttle Service, What a great policy you have that you do not guarantee a pick-up even though the customer pays in full prior to that pick-up. Thanks for leaving me stranded at San Diego airport last week. Another carrier took me home. I did notice that I will billed for said pick-up on my credit card. Your service is very sub-standard and I suggest to anyone wishing to book a shuttle to NOT book with PRIME TIME.
 
 
Business's response - by Bobby G.on 11/3/2011
Hey Judith, Sorry about trouble we caused... can you send me your reservation number and I'll look into what went wrong? All reservations are pre-paid so we didn't charge you after the fact on purpose. Once I figure out the issue I'd be happy to get you a refund and see what we can do to try and earn another chance.
 
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Additional Business Information
Hours   24 hours a day 365 days a year. Phone   (800) 733-8267 Address   P.O. Box 452600
Los Angeles, CA 90045
Website   http://www.primetimeshuttle.com Email   customerrelations@primetimeshuttle.com
Contact   Rattan Joea Other  
 
 
 
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