Carl S.'s review of Prime Time Shuttle

Prime Time Shuttle

Preferred Members
MoveFreight, Inc
5.0 star rating 0 miles
Crown Limousine
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 8/2/2012
. 1
. 0
Severely Lacking in Customer Service
I had a disappointing experience with PrimeTime Shuttle at LAX and won't use them again. Upon arriving the airport, I called and after a long time on hold gave them my reservation and wanted them to arrange the pickup (I only had carryon luggage and know it can take a while for a van.) Turns out they won't do that and won't schedule you for a van until you meet their dispatcher curbside - and then expect to wait 20-25 minutes for a van curbside. She told me it can take up to 30 minutes. The driver was courteous although we made 4 stops. But it was the return that has made me resolve never to use them again - and I can't recommend them for anyone who doesn't have their schedule set in stone. I needed to change the date of my reservation. I called and was on hold for 15 minutes then transferred and holds three more times and then disconnected. I tried two more times and finally got someone who canceled it. then I got a call at the time of the canceled reservation asking for pickup. I was told I needed to speak to customer service about it. It took 20 minutes to reach customer service, and the person I reached was totally unresponsive to my complaints about how hard I tried to reach them, and I didn't want a refund, just transportation to the airport on a different day - from a big downtown hotel (the Westin Bonaventure) where they must have vans departing all day long. I feel Primetime is totally lacking in customer service and cannot recommend them
 
 
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   24 hours a day 365 days a year. Phone   (800) 733-8267 Address   P.O. Box 452600
Los Angeles, CA 90045
Website   http://www.primetimeshuttle.com Email   customerrelations@primetimeshuttle.com
Contact   Rattan Joea Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.