Katy N.'s review of Spicy Lingerie, Inc.

Spicy Lingerie, Inc.

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Complaint Posted 4/27/2011
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Review 4/27/2011
I purchase things off the internet all of the time,and never had I had such a horrible experience with any company as I have had with Spicy Lingerie. It's absolutely crazy that the BBB has given them an A+ rating, as they are truly the worst online company I have ever purchased from. Nothing is more frustrating than ordering items in February, and having no idea when or if you will ever receive them. I do understand that things are on backorder from time to time,but every item I purchased came back as being on backorder, and when one of my items finally arrived almost 3 months later, it arrived in the incorrect size!!! And honestly, having worked in customer service for 11 years, I could even accept that mistakes could be made. However, what is truly UNBELIEVEABLE is that there is no one to talk to or respond to to rectify the problem. I've sent emails, cancellation notices for other backorders and live chat messages, and NONE of them have been responded to. It's infuriating that there is no one to talk to to get these issues resolved.
Business's response - by LaurenDon 5/5/2011
Hi Katy I am very sorry for the inconvenience with the backordered items. My records show that we received your email regarding this issue and we have sent you the correct size for this item as well as a prepaid return label for the incorrect size so that you may return it at no charge to you. Please email us at help@spicylingerie.com if you have any questions! I hope we are able to resolve any further concerns you may have.
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Additional Business Information
Hours   Customer Service: Mon-Fri 9am-5pm Pacific Standard Time Online Shopping: 24/7! Phone   Address   20621 East Valley Blvd., Suite A
Walnut, CA 91789
Website   http://www.spicylingerie.com Email  
Contact   Hui-Ju Cheng Other  
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