Kristine O.'s review of Toshiba America Information Systems, Inc.

Toshiba America Information Systems, Inc.

Preferred Members
Golf Mill Ford
5.0 star rating 209 miles
American Vacations International
4.0 star rating 451 miles
JB Merchant Capital
4.7 star rating 474 miles
Barberas Autoland
474 miles
         
Customer Reviews & Ratings
Complaint Posted 2/25/2011
. 1
. 0
Review 2/25/2011
I purchased my Toshiba Laptop from Best Buy in Citrus Heights January 2010. I had always had good luck with Toshiba, bought extended warranties and never had a problem until the Satellite A505. I had to buy it, to replace a stolen Toshiba Laptop, but unfortunately did not have enough money for the warranty on the new one. In less than 1 month, I used the laptop maybe 6 times at most to download songs to my blackberry and pictures to my laptop from the Blackberry. Then the USB ports on the right side came loose and slipped back into the inside. Best Buy told me if I had purchased the warranty they would have just replaced the Laptop, but even though it was a defect they said it would cost me $35 to mail it to the manufacturer, only for them to tell me it was "excessive use?" and not covered and would be about $170 to repair. Hmmm, just about what the Best Buy warranty cost, they must have a perfect arrangement to help each other make more money.

My son said to just buy a 5 USB port fan to put under the laptop since Toshibas do get hot, it cost $40 and saved me a lot wasted time and stress. I can't sync an MP3 player to the Toshiba, it will charge though. The Laptop syncs with the Blackberry or the fan from the left port. The right ports are right next to the DVD/CD drawer and on top of the Hard Drive so these must just be disposable Laptops.

Unfortunately the backup DVD/CD drive won't work either, but it does play CDs and DVDs. I can get a zip drive to install documents, but not load with a Backup.

Now I am seeing that this is pretty common. I thought of calling Curtis the TV lawyer, then I thought of never shopping at Best Buy, now it is a month past my manufacture warranty renewal which I figured why bother, I will just put it on Facebook and do a YouTube video since I see a pattern here. Funny you cannot put less than 1 star.
 
 
 
Was this review helpful? (18)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 461-4321 Address   9740 Irvine Blvd
Irvine, CA 92618
Website   http://www.toshibadirect.com Email   BBB.Support@tais.toshiba.com
Contact   Jennifer Burnett Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.