Ed A.'s review of Vizio

Vizio

         
Customer Reviews & Ratings
Review Posted 7/29/2012
. 2
. 0
Replacement parts not supported for long
I purchased a VF55XVT true LED tv about 2 1/2 years ago. We loved this tv especially the beautiful picture. It did not get much use however as this was in a vacation home. Recently something happened while watching it and it went off. When we got it back on we had lost the signal to out input HDMI 1 connection. The other inputs seemed to work but no sound on any input. After having it checked out but a local tv repair I was informed that the main board was bad and when they checked this card was no longer available. Only 2 1/2 years later. This was a surprise that this tv did not have this main part available for repairs. I then turned to the Internet and found a recertified board (at Vizparts.com). I was able to get a board ($140) and install it and it works again. Hopefully for a longer time. I realize that this type of thing can happen to any make tv and that this technology moves fast but it was very disappointing to find out that only two years after the purchase Vizio was not supporting this large tv. Not good if you want repeat business. Vizio should do better. I do not think you would find the same lack of support after two years with others that actually manufacture tv's. In the end my Vizio tv is working again and we are loving it.
 
 
Business's response - on 7/30/2012
Dear Ed A., We are sorry to hear that you have had an unsatisfactory experience with VIZIO. A message has been sent to you with my contact information. I would like to discuss your situation to see what I can do to help. Please contact me at your convenience and I will be happy to speak with you. Sincerely, Anna V. VIZIO Inc.
 
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Additional Business Information
Hours   Phone   (949) 428-2525 Address   39 Tesla
Irvine, CA 92618
Website   http://www.VIZIO.com Email   avangilder@vizio.com
Contact   Anna VanGilder Other  
 
 
 
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