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My personal experience
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I have purchased MANY toy planes & have only had four issues.
1. pre-order item wasn't shipped for months...info was in FAQs; i was new & didn't know how the industry of collectable planes worked.
2. Item broke in shipment...didn't follow directions to get it replaced & I didn't read info in FAQs about insuring items being extra at the time.
3. Ordered wrong item asked via email to correct on the same day & purchased different model...no problems
4. Ordered a model from company x & company y came out with the same model first. I ask to change the order to get company y's model & paid difference...no problems.
He does have a rep for being angry when he looses his patience. He does expect his customers to be educated on the "toys" i.e. scale, material of planes, the example before where a company manufactured the model, but doesn't display the company model on the box. e.g. he didn't answer questions a new person in the hobby would ask.
I found thru experience that his prices are 98% of the time the cheapest & in addiction offers a discount the other website who has a similar price point doesn't. The bottom line is similar to house character from the TV show, he doesn't have the best bed side manner, but his business is great!
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