Stephanie C.'s review of 24-7 Ride

24-7 Ride

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Customer Reviews & Ratings
Complaint Posted 6/11/2024
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TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!!
TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!! Review of 24-7 Ride Pending review TERRIBLE CUSTOMER SERVICE!!! UNETHICAL, FRAUDULENT BUSINESS PRACTICE AND FRAUDULENT CHARGES!!! DO NOT BOOK THEM!!!!! They charged $116 at initial reservation. THEN they charged me additional $1.50 per MINUTE for supposedly waiting to pick me up at my house. They charged me 8 extra minutes stating driver arrived at my house (OC area) 8 minutes earlier than my original scheduled pick up time. Pick up time scheduled 8:30am, they said driver came 8 minutes earlier then 8:30. So charged me (8 x $1.50 =$12) HOWEVER, I was waiting outside for the driver at 8:29am and he arrived at 8:34am! So fraudulent charge right there! Then, driver dropped me off at LAX (at the arrival terminal when I am supposed to be at departure terminal) at 9:35am, and they charged "traffic minute charge" 32 min x $2 (=$64). Traffic charge???? 32 minutes?? WHAT!!! OC to LAX should be assumed when I booked for $116. But they charge additional $64 for traffic minute charge???? THIS IS CRAZINESS!! So on top of $116, they charged additional $76. I never write reviews/feedbacks good or bad in general, BUT this warrants a review so no one uses this company. I will be reporting this company and will sue. I cannot believe I didn't think to check the reviews before I booked this company!!! I hope people read the reviews. I am regretting that I didn't see the reviews.
 
 
 
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Additional Business Information
Hours   Phone   (888) 700-1222 Address   12402 Ranchwood Road
Santa Ana, CA 92705
Website   Email   sales@24-7RIDE.com
Contact   Other  
 
 
 
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