Rachel Y.'s review of Bank of America Home Loans

Bank of America Home Loans

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Complaint Posted 9/23/2011
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Review 9/23/2011
It all began when Countrywide bought my mortgage note and decided (on their own) to stop paper statements to me. One day I received a note informing me I was 3 months in arrears. Coming up with money to cover 3 months worth of mortgage is not an easy task and thus began my saga. Over the years, via multiple letters, phone calls, and even a face-to-face conversation w/one local employee at a , I (unsuccessfully) tried to get them to start mailing them again. When B of A bought out Countrywide I contacted them and placed the same request only to be transferred 3 times to several people with the last one telling me he could not find my info in their records. WTH?!? I went online and via a 'live' online chat again asked for paper statements. I was told I had to cancel my initial request for e-bills w/the original company it was processed with. Nevermind that I never requested it...but did THEY (BofA) forget THEY (BofA) took over Countrywide? I wrote them a letter and received a response they'd tried to contact me but my phone # was disconnected. Not only has my number been the same for 16 1/2 years, but it has NEVER been disconnected. So again, how is it they can write to me to say they can't locate me but find my address to tell me my # is disconnected? In addition, I had a home equity loan w/them (which was paid off years ago)...and they don't have my phone #?
B of A is a totally incompetent institution and has been since I first began to deal w/banks back in the 70's.
If these 'financial' institutions were fined and had to pay for each of their idiotic messes, we (the United States) would quickly get back the monies they got (from us) at the onset of this horrible recession.
I have since written them (and filed a complaint w/the BBB) in yet another attempt to get paper statements sent to me. We'll see what happens.
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Additional Business Information
Hours   Phone   (800) 669-6093 Address   400 Countrywide Way SV-314
Simi Valley, CA 93065-3500
Website   http://www.bankofamericahomeloans.com Email   maria.l.aguilar@bankofamerica.com
Contact   Maria Aguilar Other  
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