Ursula D.'s review of Bright Now Dental, Inc.

Bright Now Dental, Inc.

Customer Reviews & Ratings
Complaint Posted 3/16/2009
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Review 3/16/2009
I do not recommend this dental office. Most of the employees are useless. They leave you waiting for long periods of time with no explanation of what is happening. My worst experience was today, March 16, 2009 when I went in for a teeth whitening procedure that was only supposed to take 1 hour. My appointment was at 1pm and I did not get out of the office til 4:45pm. At 1:35pm they informed me that the teeth whitening kit was not at their office and they had to go to a sister office to pick it up, so I would have to wait an additional 20 minutes. At 2pm they finally took me to the back to have me wait for 20 more minutes. Then I asked what was taking so long and one of the girls told me that they also forgot the bleach, so they had to go back to the sister office to pick it up. Nothing was started til 3pm. I complained to one of the supervisors at which point I received a discount. Then at the end of my awful visit one of the girls was explaining how to use my take home kit and I could not understand what she was saying because she had a very thick accent. I specifically asked her if all the instructions were in my take home kit and she said they were. Well they were not, so I have to contact them again to get the info. Very bad service. I will never go their again. A 1 hour procedure took almost 4 hours.
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Additional Business Information
Hours   Phone   (714) 668-1300 Address   8105 Irvine Center Drive, Suite 1500
Irvine, CA 92618
Website   http://www.brightnow.com Email   belomontmgr@brightnow.com
Contact   Neal A. Crowley Other  
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