Shannon R.'s review of Bright Now Dental, Inc.

Bright Now Dental, Inc.

Customer Reviews & Ratings
Complaint Posted 5/24/2010
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Review 5/24/2010
The doctor was actually a good experience. He was honest as far as I could tell. I say this because what he told me about my dental siutation was almost exactly the same as what my previous dentist told me, and I really trusted my previous one. He also explained everything throughly and answered my questions.

Everything other than the doctor was the worst I have experienced at any dental office in my life.

1. I told the front desk I want an exam and a teeth cleaning without xrays because I had recently had xrays done at a different dental office. They told me that if I don't get the xrays, the insurance company will not cover the cleaning and that I would have to pay full retail price. It sounded suspicious at the time, but there wasn't anything I could really do. I called the insurance company later and they confirmed that this is NOT true.

2. I then asked the front desk to give me a partial mouth xray. They said ok, and then proceeded to give me a full mouth xray.

3. They then charged me a $50 deductible, which didn't sound right. They assured me that this is what my insurance plan required. I checked with the insurance company and they said this too is NOT true. My deductible should be zero.

4. The teeth cleaning was terrible. It almost seemed like she was a student. She spent more time looking at my chart than cleaning my teeth. She did not measure my gums at all, which would make it impossible to tell on my next visit whether or not what they did worked at all. This is the only dentist I have ever been to that gave me a cleaning but did not measure the depths of my gums. Also, she was not thorough. Almost a total waste of time.

5. Finally, they charged me ridiculous fees for "irrigation" and antibiotics which was essentially a crest mouthwash rinse which took no more than 20 seconds for my entire mouth.

I will never go again. The only conclusion I can really come to is that this place is simply dishonest and runs a racket operation. I am in the process of filing a formal complaint against this office with my insurance company, the CA State Board of Dentistry, the CA State Department of Insurance, and the Better Business Bureau.
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Additional Business Information
Hours   Phone   (714) 668-1300 Address   8105 Irvine Center Drive, Suite 1500
Irvine, CA 92618
Website Email
Contact   Neal A. Crowley Other  
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