hpkeefe's review of Direct Financial Group, LLC

Direct Financial Group, LLC

Customer Reviews & Ratings
Complaint Posted 10/3/2007
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Review 10/3/2007
I'm not sure what this company actually does. When I asked the people who I spoke with, they couldn't answer my questions: Who owns the company? What relationships do they have with the credit card companies that they can offer this service? They were very effective with calling me to schedule an appointment to conclude the transaction, but when I informed them that I decided not to go through with the offer of service, they made no attempt to call me back. When I called them back, they agreed to return my money ($990), but it will take 30 days, due to their procedures. It took them 48 hours to charge my credit card, even though I told the representative who contacted me that I needed time to learn more about the company and to do some research. I could not find any information on the internet about this company, except their official website. The information on the website is very similar to the glossy folder they sent me, but no substantial information is available at this point in time. I have to wait a month to get my money back, which I think is grossly unfair. Their staff seemed to be highly trained in getting my information very quickly and efficiently. However, I am dismayed at the lack of knowledge they displayed when I asked my questions. It may be helpful to have their customers post reviews. I cannot do business with a company that I cannot learn more about. Only time will tell if I have my money returned. One last item, at the last phone conversation Joann said some things that I took as demeaning regarding my credit card debt. I found this very unprofessional and unsympathetic on her part.
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Additional Business Information
Hours   Phone   (866) 533-1663 Address   1927 Harbor Blvd. Suite 330
Costa Mesa, CA 92627
Website   Email  
Contact   Dave Richards Other  
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