Review of Henry's Automotive

Henry's Automotive

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Customer Reviews & Ratings
Complaint Posted 8/8/2007
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Review 8/8/2007
I had a terrible experience with this company. Their estimate was way off, they work was incompetent and they were dishonest. I took my car in because my radiator blew out. I was given an original estimate of $700-$800 to replace the headgasket, put in a new radiator and complete the repairs. The bill came to $1800. 5 weeks later, the radiator blew out again. I took it back and they "fixed it" for free. They assured me they had freeway tested it. As I drove off their lot, I noticed the temperature gage wasn't working, the idle was set very high and there was very little power to accelerate. I drove the car 2 blocks to a different mechanic and paid for a diagnostic evaluation. They found water in the oil and oil in the water and said the temperature gage wires had been ripped out. I went back to Henry's and asked for my money back. They refused my refund request and said they only would fix the car again for free and do it "right this time". I didn't want to trust them a third time. Now I have to take them to small claims court in order to try to get a refund. I don't understand how they are still in business.
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Additional Business Information
Hours   Phone   (909) 596-2656 Address   310-B West Foothill Blvd.
Pomona, CA 91769
Website   Email  
Contact   Henry Other  
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