Jonathon Y.'s review of Hi-Tech Collision and Glass Centers Inc.

Hi-Tech Collision and Glass Centers Inc.

Customer Reviews & Ratings
Complaint Posted 12/1/2009
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Review 12/1/2009
This company was recommended to me and my wife through the Nissan dealership in Irvine/Lake Forest. At first all seemed well and Hi Tech seemed like they were going to handle this matter within a timely fashion. After taking two months with my truck we had to fight tooth and nail to get the truck back for whatever reason. The women we were dealing with on the phone was very rude to my wife and was of no help what so ever. Ultimately I believe she was let go from the company after the owner intervened. Now here we are three months after the fact and come to find out my truck needed to go back into the shop, apparently the shop had skipped over a transmission hose after completely taking the entire engine apart and either put the damaged part back in or completely ignored it all together. So again we are arguing with Hi Tech Collision because they feel that it was not their fault and that we must have tampered with the part. Unbelievable, this truck is a brand new 08 Nissan Titan with 29,000 miles on it. I should not be having these kinds of problems especially after it took them 2 months to repair. Not to mention I was on the freeway when the truck failed on me and could have easily been in an accident due to this, luckily I was able to maneuver my truck to the shoulder. So needless to say I am very disappointed with the service of this company and they way they conduct themselves. I would not reccomend this company to anyone I know, and hopefully this review does not fall on def ears.
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Additional Business Information
Hours   Phone   (888) 288-6170 Address   1399 Logan Avenue
Costa Mesa, CA 92626
Website Email
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