N C.'s review of Lifeline Home Financial, Inc.

Lifeline Home Financial, Inc.

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Customer Reviews & Ratings
Complaint Posted 6/12/2010
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Review 6/12/2010
DONT DO BUSINESS WITH THIS COMPANY! Yes they are more affordable than some other $3,000+ MODIFICATION ASST. BUT they don't abide by their contract & will let you go & close your account at any stage of your mortgage problem. They will not refund your money either! I signed up in July 2009, and almost 1 Yr later I have no Modification approval, and I recieved a letter after filing a BBB complaint that I had REFUSED my modification. Does that make sense? Why would I refuse my modification, that I just paid for assistance for. You sign up with a Sales Rep, and it took months for me to get a hold of someone a "specialist" that by the time I did, my Partial Claim had already expired. After 11 mos, I called my lender to see what the status was, and I was reprimanded by Lifeline, stating I breached the contract! I was advised it would take 90-120 days. So yes I am involved when it has been almost a YEAR & NO MOD! Of course they don't want to give me my money back, which is a mere $300 out of $1700. Shanda was honest & helpful when I started communicating with her, however, the company in general left me hanging at a critical time. They lied to the BBB in response to my complaint also, stating they helped me get the Partial Claim, which was approved before signing up, and they wanted to take credit for it & still keep MY $$$ Wow! Classic!
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Additional Business Information
Hours   Phone   (877) 489-9909 Address   6245 N. Federal Hwy., #203
Fort Lauderdale, FL 33308
Website   http://www.lifelinefinancialnow.com Email   jtorres@lifelinefinancialnow.com
Contact   New Contact Other  
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