Nietzsche V.'s review of Moss & Company, Inc.

Moss & Company, Inc.

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Customer Reviews & Ratings
Complaint Posted 6/23/2016
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Forced to move for no reasons
Moss motto 'Your home is our business' should be follow by 'It will cost you until you leave' because your home is clearly not yours but theirs & you are paying rent for their luxury to make you miserable before they simply kick you out. So don't get too comfortable, Moss does not want you to stay too long. If you do stay, your rent will go up each & every years (about 10%) while your living conditions deteriorate until you had had enough & leave. In my case well my last rent increase was of $200, I was not happy about it but still able to afford it so they just served me with a 60 day Notice of Termination of Tenancy no reasons necessary (the building is not rent control) I just have to go! For the past 15 years, I have been living in an apartment building in Hollywood taken over by Moss & Company. We have an on-site but not available, useless, ignorant & rude manager Nicole P. that seems to always be the last one aware of any problems in the building & will blame you (since you are the one reporting the issue, you are most likely to blame) first for it rather to properly address it. Each & every repairs are addressed with no urgency & with the absolute cheapest solution possible, cheapest labor, cheapest materials/equipment’s & ultimately don't last. If you have the misfortune to report the same problem to her, she will threaten passing the cost of repairs onto you since it’s your fault. Moss & manager have absolutely no respect or regards for long term tenants other than each year raising our rent as they downgrade our living conditions. In 15 years, I never was late paying my rent, NEVER. I always complied with the rules & kept to myself. Couple years ago I finally had the courage to request new carpet & new paint, both being way past due. Moss responded by conducting an inspection of my apartment to determine if I really needed new carpet & paint. The fact that it has been over 10 years neither were changed was apparently not good enough for them to make the decision was kind of insulting along with Moss telling me they do not own the building & need the owner permission for such an expense. In the end you probably guessed it, neither were approved. The manager few years back had her floors redone & walls repainted, how nice… Another example of Moss making improvements: They changed the intercom system to access the building (was working fine but old) & refused to list an accurate directory of the building apartments making it now (for months) impossible for delivery personnel or the mailman to successfully enter the building to deliver packages/mail. This is the reply I received from the manager when I tried to have us listed as 'APT 404 call 44': 'The only options are last name or the way it is now. Unfortunately for security reasons no apartments numbers are to be listed.' (Security reasons? Like listing people’s names is more secure?) Followed by: 'Delivery companies have access, they use last name to find tenant or they have tenant code already. All delivery companies have a relationship with management, & they have been instructed what to do, if they have any questions, due to the relationship with us, they can get access through management.' To this day, the mailman calls me to access the building & deliver the mail every day, not the manager, she won't answer the phone, can't be bother with those little annoying details & all those pesky little tenants & their needs. She will make sure you know your place & lies about pretty much everything. Now I love living in my apartment & despite our manager & our rent going up regularly, I had no plan to move out, at least not yet since I have been fortunate enough to afford living here & very much feel part of my community/neighborhood. I had also no idea that living in a non-rent control building gives me absolutely no rights as a tenant, like the right to not be evicted for no reasons as long as I pay my rent & respect the rules. Unfortunately our manager & Moss have decided otherwise & AFTER 15 YEARS FOR NO REASONS other than the manager lies, WE ARE BEING FORCED OUT with a sudden 60 day Notice of termination of tenancy. AGAIN WE HAVE DONE NOTHING that would require such a DRASTIC DECISION, to Moss business as usual. A rotten company employing a rotten manager that thrives on making your living conditions miserable with false accusations, lies & harassment. As a financially responsible & reasonable tenant, you are clearly disposable to Moss, even paying your rent on time for the past 15 years does not get you any respect. They have no problem kicking you out for no reasons & could care less about disrupting with your livelihood.
 
 
 
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Additional Business Information
Hours   Phone   (818) 990-5999 Address   15300 Ventura Blvd. Suite 405
Sherman Oaks, CA 91403
Website   http://www.mosscompany.com Email   cindygray@mosscompany.com
Contact   Cindy Gray Other  
 
 
 
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