Angelica S.'s review of Olympic Rent-a-Car

Olympic Rent-a-Car

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Complaint Posted 5/17/2010
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Review 5/17/2010
I rented a vehicle from this company on 12/07/2009 due to a car accident I was in. JASON IJADI - who is the owner of the company and SEAN JOHNSON (who seems to be the one who handles paperwork) assured me they work with insurance companies all the time and are very familiar with "direct bill". FURTHERMORE, on their own website they claim to assure this PLUS honor INSURANCE RATES.

When I went to return the vehicle, I was very surprised they did not want me to sign any paperwork. A week later, I log onto my account with my credit card provided in the event of damages to the vehicle (IE: incidentals), and I find the FULL CHARGE for the rental on my card! I immediately called Jason to correct this and to bill the insurance compnany. His response was that he attempted to call the claim adjustor and that he received no response from her. I knew that was not right, because she calls me back in a timely manner all the time and the body shop in which my car was being repaired as well. I called the insurance adjustor and this is the first time she had ever heard of Jason Ijadi or Olympic Rent-A-Car. IT WAS NEVER THEIR INTENTION TO DIRECT BILL OR HONOR INSURANCE RATES FOR ME!

I then sought help from my credit card company to fix the problem. I faxed over proof that this rental occurred as a result of an accident. Because credit cards can only do so much and are under certain governing laws, they were forced to re-bill the amount! The credit card investigator had the same comments about Jason Ijadi and Sean Johnson - UNRESPONSIVE. As a matter of fact, the credit card investigator said she was purposely placed on hold for over 30 minutes until she hung up and called again. I have proof of all of this.

You can look at their website and see that they SHOULD HAVE DONE the right thing according to their policies copied and pasted right here directly from their site:
Vehicle Replacement

Olympic Rent-A-Car of Beverly Hills provides replacement vehicles when your vehicle is being serviced or repaired at a Factory Dealership, Body Shop or Repair facility. We can also directly bill all major insurance companies during an accident insurance claim. Please call us for our insurance rate specials and we will be more then happy to deliver the rental vehicle to you.

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Additional Business Information
Hours   Phone   (310) 751-6501 Address   9224 West Olympic Blvd
Beverly Hills, CA 90212
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