Daniel M.'s review of Patio Pacific, Inc.

Patio Pacific, Inc.

Customer Reviews & Ratings
Complaint Posted 9/28/2009
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Review 9/28/2009
I ordered a dog door and wall kit online. Both were indicated to be in stock and shipped the next day. I ordered upgraded shipping to have the order quick for a week off of work to work around the house. A week later nothing arrived and there was no word from the company. I called to find out what was happening, the CS rep told me one of the items was back ordered and would be shipping any day. She offered no help or other solution to help me. Bad CS rep! Now I have the time to install but no product. I am not sure what I will do with my dogs. I might have to board them somewhere. I am not happy with this company and will never shop with them again. I highly encourage others to avoid these people.
Business's response - by cheri s.on 9/30/2009
Hello, I am very shocked at Daniel's remarks. I am very proud of my Customer Service staff and I would like to respond to his review, but I cannot locate a Daniel M in my records. That is not enough information to find his order. I have pulled up all my records for the last 6 weeks that shipped air and I did not see a single customer named Daniel M. I am asking for this customer to give me more information so I can look up the order and see what happened or maybe find out that he has the wrong company. A customer number, or better yet, an invoice number which are 6 digits beginning with a 19. Thank you for the oppotunity to straighten this out. Patio Pacific Inc. Operation's Manager
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Additional Business Information
Hours   Orders may be placed 24/7/365. Customer Service is available Mon-Fri, 7-4:30 Pacific Phone   (800) 826-2871 Address   202 Tank Farm Road Unit F1
San Luis Obispo, CA 93401
Website   http://www.petdoors.com Email   alan@petdoors.com
Contact   Alan Lethers Other  
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