The Truth's review of Smart Living Company

Smart Living Company

Customer Reviews & Ratings
Complaint Posted 4/30/2012
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Terrible Customer Service / Not Reliable Source of Merchandise
This company is a drop-shipper. They are not a reliable source for your retail business, because the products are always out-of-stock for some reason. I've lost customers several times because of this. The customer service is terrible as well. I was able to talk to only one customer service rep in my entire "membership life" with them, who was very nice, and the rest, I can't even call it customer service at all. They have internal problems with communication and coordination with one another within their company. Your business will suffer if you will rely on this company alone. I suggest you look for other drop-shippers as your sources if you're already one of their members. If not, I don't recommend this company at all. Do not waste your money, it's not worth it. You might as well use your membership money in other business expenses. If you read something about disregarding any negative comments about this company, please reconsider. It's your hard-earned money, not theirs. Also, I ordered several items from them to be delivered to my address, but it's for a customer. I was so relieved that it wasn't a drop ship order. When I opened the box of one of the items, it's totally broken, old, and dirty. This company will destroy your business and your name. I've been a member of this company for the past 7 or 8 years. The experiences about order unfulfilled because the item is out-of-stock, the terrible terrible customer service, and the poor quality of products had been my problem. I've stayed with this company because I have paid my membership and I think back then it was around $300+. I don't know if I could trust other drop-shippers that's why I just opted to stay and use this company as my source once in a while. But now, I've decided to really leave this company and forget about the membership issue. I've had it with them.
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Additional Business Information
Hours   Phone   (805) 578-5500 Address   4119 Guardian St.
Simi Valley, CA 93063
Website Email
Contact   Fairelynn Villa Other  
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