Bank of America Home Loans

1.6 star rating Rating - based on 171 reviews & complaints
 
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Bank of America Home Loans Categories
Mortgage Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/3/2013
TERRIBLE SERVICE
the worst service I have ever seen from a Bank in my life.. and these people get commission off of this terrible service..The people that work for you do not answer emails do not call people back as it states on their message. They screwed up my b... Read More »
 
 
 
Complaint Posted 11/14/2012
incompetent
I lost my home to foreclosure a very painful experience I receive a letter from them after the sale of my home at auction saying they are offering help to stop foreclosure and they had already denied me. Once again I am forced to deal with the pai... Read More »
 
 
 
Complaint Posted 10/30/2012
Modification with BOA Terrible and huge MISTAKE
I spent months trying to get a modification on our loan that was bought out from Countrywide. Since BOA has had our loan, our monthly payments keep going up and up, we owe more than our home is worth. Trying to do a modification and leaving messag... Read More »
 
 
 
Complaint Posted 6/4/2012
Horrible service. Beginning the process of finding another lender to switch to.
BAC Home Loans is the worst loan company I have ever been through. For example I am active military and a full time student. This month I had to attend a school a couple of states over to go towards my bachelors degree. The money I had to spend on... Read More »
 
 
 
Review Posted 5/29/2012
Bank of America Is not willing to help
Bank of America is the worst bank to have a home loan through. I applied for a home loan modification in September 2011 in March 2012 I received a letter saying that I was denied because paperwork was missing and they didn't receive the paperwork... Read More »
 
 
 
Complaint Posted 5/15/2012
BofA home loan Walnut Creek, CA
Very poor service. I don't know if I expect so much from the team at Bank of America, but I'm very disappointed and upset because a easy conventional loan takes so long to process. Mr. James Black offered me a great service at the beginning of thi... Read More »
 
 
 
Complaint Posted 5/14/2012
Bank of America has the worst customer Service in their home loan department everrrr
I was pre-approved with BAC for a 1st time home loan. I was excited I have done business with them for 13 yrs checking, savings, cc & business account is with them. I have always been satisfied with their customer service. Needless to say that my... Read More »
 
 
 
Complaint Posted 5/3/2012
Anywhere but Bank of America Home Loans
We were told that it would take 4 -6 weeks to refinance our existing mortgage with Bank of America to a lower interest rate. So far it has been 9 weeks with no end in sight. We have 25%+ equity in the home. All payments on our current mortgage wit... Read More »
 
 
 
Complaint Posted 4/6/2012
Worst Experience Ever! NEVER go to BOA for a mortgage!
Terrible customer service. You have to deal with multiple people, who don\'t answer or return your calls. It is taking almost 2 MONTHS to get approved for a mortgage. We had to ask the seller for an extenstion, might have to ask for another one, s... Read More »
 
 
 
Review Posted 1/29/2012
hafta 2, acquired! thank you Govenor Brown for new guidelines & Bank of America
2+ yrs, trying to get a modification on personal residence, own more than one home, denied then told to move back to original res/locked out, back to home pending short sell/finally sent formal mod packet???after2+yrs, no longertrustthem, homesold... Read More »
 
 
 
Complaint Posted 1/16/2012
BOA sucks more than word can say!
My husband and I decided to get a home loan from BOA aginist the advise of my selling agent. I told her it would be fine, because my husband been a long time customer of 17 years. And it would be easier to get a loan from them. Well I wish I had r... Read More »
 
 
 
Review Posted 11/7/2011
Review 11/7/2011
In January 2011 I had lost my job due to having a blockage and had to have stent installed. Got behind and they continue telling us we do not qualify for any help, I have begged for help to get my home caught up. These are the worst people I have... Read More »
 
 
 
Complaint Posted 11/2/2011
Review 11/2/2011
Our nightmare with Bank of America continues --- stay away from this one! Even went through a 2 year process on Modification, then our house was lost to an electrical fire and of course excluded because it was damaged property. Not sure how to ma... Read More »
 
 
 
Complaint Posted 10/24/2011
Review 10/24/2011
Just don't refinance with BOA-your health will suffer, you will pay $400 for nothing, you will never see yourself get a cheaper rate even if it goes down because they'll lock you in at your initial rate forever. Yes, it is all true: information yo... Read More »
 
 
 
Complaint Posted 10/4/2011
Review 10/4/2011
Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of... Read More »
 
 
 
Review Posted 9/24/2011
Review 9/24/2011
Anyone ever have an issue of paying your bank of america home loan mortgage through the BOA site? This is the second time I have set up my payment to come out on a scheduled date it never comes out. I go back into the the BOA site and now there is... Read More »
 
 
 
Complaint Posted 9/23/2011
Review 9/23/2011
It all began when Countrywide bought my mortgage note and decided (on their own) to stop paper statements to me. One day I received a note informing me I was 3 months in arrears. Coming up with money to cover 3 months worth of mortgage is not an e... Read More »
 
 
 
Complaint Posted 9/2/2011
Review 9/2/2011
Tim Moore, 16290 katy frwy, houston, texas is the TRUE identification of why this country is in the shape its in: his arrogance, dishonesty, and good ole boy mentality is a farce. We were blindsided by "sales gimmicks" and "false promises". I true... Read More »
 
 
 
Complaint Posted 8/19/2011
Review 8/19/2011
DO NOT REFINANCE WITH BANK OF AMERICA!!! Let me start by saying this. Ever since BOA bought out country wide and I was forced to use BOA its been nothing but issues. I went with BOA to refinance my mortgage figuring that since I ALREADY have a ex... Read More »
 
 
 
Review Posted 7/22/2011
Review 7/22/2011
It seems that Bank of America is more into collecting fees and overdue fees. It has been a pain to have Bank of America as my Mortgagor. They even impose on my property a high risk flood insurance over my property. I live in the middle of the dese... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 669-6093 Address   400 Countrywide Way SV-314
Simi Valley, CA 93065-3500
Website   http://www.bankofamericahomeloans.com Email   maria.l.aguilar@bankofamerica.com
Contact   Maria Aguilar Other  
 
 
 
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