Upgrade Insurance Services, Inc.

4.3 star rating Rating - based on 44 reviews & complaints
Founded in 1999, in Los Angeles California, Upgrade Insurance Services Inc. is a leader in providing low cost and quality insurance for hundreds of individuals, families and businesses throughout our state.  
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Upgrade Insurance Services, Inc. Categories
Auto Sales, Finance, Appraise
Homeowner Insurance and Warranty Services
Insurance Agents and Services
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Customer Reviews, Ratings & Complaints
Review Posted 4/20/2015
Great Service
Jackie is super sweet and helpful, always available to get me the needed paperwork for work. Definitely Recommend! Read More »
 
 
 
Review Posted 5/7/2013
Great Insurnace Agency!
I was given a quoted 3 days ago on my Honda which seemed a bit too low I was told by other carriers that it was not true. I however was so comfortable with Upgrade that I gave them that chance and yes the rate went up 5.00 a month more because I n... Read More »
 
 
 
Review Posted 10/14/2012
Great Claim Service very pleased...
My car was totaled by a drunk driver 3 weeks ago parked on the street. I called into my agency who set my policy up with progressive Insurance company and my agent Claudia handled my claim to perfection! I received a check for more than I expected... Read More »
 
 
 
Review Posted 8/17/2012
Low prices Very Happy!!!
This place saves me 500 per year and even sent me a gas card I am amazed on how good this company Read More »
 
 
 
Complaint Posted 5/26/2012
Slow Claims service took 2 weeks to get paid!
I had my car stolen outside my house 2 months ago the car was found totaled 3 days later the insurance company access general the company the upgrade set me up with never called me until 2 weeks later to tell me that they decided to pay me?? What... Read More »
 
 
 
Review Posted 4/4/2012
great deal Very fast service
Im amazed these guys rock I am very impressed! I highly recommend them to anyone. I shopped really well this was my best deal. Read More »
 
 
 
Review Posted 2/19/2012
Mixed reviews overall A+
I do alot of research now days on the web before buying anything! I researched Upgrade and noticed overall reviews were good so I checked the bbb and department of insurance for more feedback they checked out excellent very min complaints. I purch... Read More »
 
 
 
Complaint Posted 2/8/2012
Very annoying agents keep calling all day for a sale..
Ok the lady denisse was nice and polite but cmon she called me atleast 5 times when I told her I was at work and would call her back! She must have a quota omg very annoying I had to turn off my cell. I finally did the deal almost feeling so press... Read More »
 
 
 
Review Posted 2/7/2012
Good Rates, Agent service Ok could use improvement
They got me a good deal saved me a few dollars, the process was pretty slow female agent needed more training on how to do her job very sloppy. I spoke to two different managers before i finally got done! I also waited 1 hr for my proof so I can s... Read More »
 
 
 
Review Posted 1/17/2012
This Insurance agency Is super!!! 5 thumbs up Great Deal.
I taught they hustled me at first by quoting me 70 a month full coverage my rate ended up being 78 monthly but they claimed they did not have all my info over the phone they had to confirm it when i came in. It was only 8.00 and I was paying 146.0... Read More »
 
 
 
Review Posted 1/11/2012
Not the best or the worst insurance
They first quoted me 79.00 a month then my agent ran my record and said I had two speeding tickets that I went to traffic school on?? So the rate changed 100 a month which really blows I spoke to the supervisor he insisted that I go through the DM... Read More »
 
 
 
Review Posted 11/11/2011
Review 11/11/2011
This was ok experience I could of been a quicker process I was late to work but overall I got the deal I was promised and decent coverage i guess from the guy told me. Read More »
 
 
 
Review Posted 11/4/2011
Review 11/4/2011
Other than misspelling my name it was a good deal! Thanks for all your help carlos everyone makes mistakes thanks for fixing it mucho gracias Read More »
 
 
 
Review Posted 9/17/2011
Review 9/17/2011
Great experience great deals very impressive I highly recommend to anyone we needs insurance. Read More »
 
 
 
Review Posted 8/18/2011
Review 8/18/2011
Thank you so much Wendy for all your help you made my day i will send you all my friends and family that's a promise I hope your manager views this you deserve a raise LOL Read More »
 
 
 
Review Posted 6/26/2011
Review 6/26/2011
At first I was given full coverage at $900 a year during the process discovered that i did not have rental or towing I was not very happy with so then my rate went up 105 for the year so after speaking to a manager who was help full they were able... Read More »
 
 
 
Review Posted 6/11/2011
Review 6/11/2011
Prices are O.k. the wait was horrible I sat for 20 min before i was able to get a help! The sales guy was cool and helped me waived off his some of the fee's to make it up... Read More »
 
 
 
Review Posted 6/8/2011
Review 6/8/2011
Ok here it is, Decent rates saved me a little money i needed the insurance and they were able to insured 15 min fast service agent was very classy and sweet girl! overall **** Read More »
 
 
 
Review Posted 5/29/2011
Review 5/29/2011
Upgrade saved me over $30 per month and my agent wendy is amazing she was very polite and helped me all the way through thanks girl :-) she need a raise lol Read More »
 
 
 
Review Posted 5/12/2011
Review 5/12/2011
Ok experience saved me a little money im very happy so far so good! Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 9:30 AM - 6:00 PM Call Us Toll Free 800-901-3090 Phone   (800) 901-3090 Address   5316 Laurel Canyon Blvd.
Valley Villiage, CA 91607
Website   http://www.upgradeins.com Email   george@upgradeins.com
Contact   George Andraos Other  
 
 
 
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