4.0 star rating Rating - based on 93 reviews & complaints
We Provide Highly Personalized Hair Color. Customized For You.  
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Customer Reviews, Ratings & Complaints
Review Posted 7/17/2019
no problems
I have been getting shipments on and off for about 2 yrs. 20 is cheaper then a salon. It is custom which is why I do a shipment every so often. The color is more to my liking then whats available on the shelf. Read More »
Complaint Posted 2/26/2019
Terrible service
I paid $100 dollars because the colorist (Danielle) told me to get the color removed them sent me a formulation that put the SAME color I detested back in. I had to call twice,the first time I was put on hold for ten minutes then sent to an answer... Read More »
Review Posted 4/2/2017
they were nice Read More »
Review Posted 3/7/2017
Oh, So Perfect!
I have just finished coloring, dried and curled my hair, and I had to let you know how pleased I am . I have been a long time customer and have always been happy. I just wanted to thank Alexia for the beautiful preparation . This is the prettiest... Read More »
Complaint Posted 1/23/2017
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Waste of time
Jennifer makes me take a picture of my hair and send it to her, she responds that she wont make my blonde color. Offered no apology. Read More »
Business's response - by Monica H.on 1/23/2017
Hi Michelle - We apologize that you were unhappy with your experience. After seeing that your overall blonde color had been lightened to a shade much lighter than we can accommodate with our standard peroxide developers, our records indicate tha... Read More »
Complaint Posted 12/6/2016
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Disappointed with eSalon
I get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong... Read More »
Business's response - by Monica H.on 12/6/2016
Hi Susan - We’re so sorry to hear that the color did not cover your grays adequately, turned them an unwanted pinkish-orange color and left your hair feeling like straw. We have reached out to you via private message to discuss how we can best ass... Read More »
Complaint Posted 7/29/2016
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Tremendous hair loss and hard to rinse
I followed the instructions closely and applied so much of the remaining color, and then I used the shampoo and conditioner provided for after coloring. My hair felt like plastic, like it had a coating of glue or wax on it. I spent 30 minutes or s... Read More »
Business's response - by Monica H.on 8/2/2016
Hi Rose - We sincerely apologize that your hair felt like plastic after your color application. We’re also sorry to hear that you experienced hair loss after using our hair color, as this is a very unusual reaction. We’ve reached out to you via pr... Read More »
Complaint Posted 1/5/2016
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Toxic Products
I tried esalon hair color. After 30 yrs. of having my hair done professionally thought I give them a try. BIG MISTAKE ! I used the product,followed the simple instructions noticed it had very strong odor (no biggie, spent decades smelling perm etc... Read More »
Business's response - by Monica H.on 1/8/2016
Hi Susan - We’re truly sorry you experienced a nose bleed with large blood clots after using our hair color. In rare cases, one can develop sensitivity to hair color ingredients over time. eSalon permanent hair color is a professional grade dye c... Read More »
Complaint Posted 6/17/2015
I was so happy that I finally found the right color. after three months I noticed i have lost a lots of hair! OMG! Read More »
Review Posted 4/16/2015
Couldn't be happier!!!
Esalon has given me the perfect hair color, so good that stylists ask me who does my color, I am 58 and a strawberry blond but had lost the red in my hair with store bought color. I asked Esalon to add a bit more red to my color and they made it p... Read More »
Complaint Posted 2/15/2015
Won't let me give ZERO STARS--Card BS
I used esalon one time. I was happy enough with everything-maybe a bit on the red side but no biggie. My hair was in decent shape & the color seemed to last OK-but I definitely didn't want a 12 week rotation & said so. So now recently after not... Read More »
Review Posted 9/26/2014
Great service and great color!
Love this Product. I wish I have had it 10 ten years ago. Read More »
Review Posted 9/25/2014
Even, Rich Color
Best home hair color I've ever experienced. The two different colors for roots and ends completely balanced the problem that previously existed and blended flawlessly -- no more "root band!" Read More »
Review Posted 9/22/2014
Satisfied and Happy Customer
I am so thankful I found ESalon. I have been coloring my hair for years and years and I have also had it colored in salons. This is by far the best color and is long lasting from my personal experience. Everything needed is provided after your sta... Read More »
Review Posted 9/4/2014
All that I get with my order is just fab! I am so happy with results and I am hooked! Never over the counter hair color again! Read More »
Review Posted 9/2/2014
Thanks guys! My hair came out great! The grey is covered, the color is awesome, (I've gotten many, many compliments), and it has plenty of body and shine! Read More »
Review Posted 9/2/2014
Beautiful color
I am so glad I found e-salon. I just love the color; it looks professionally done. Even my friends noticed the change. Read More »
Review Posted 8/29/2014
I am one super happy customer!!!!
AWESOME!!!The color is perfect!!!ALL OF MY GRAYS were it.I followed the easy instructions and came out with the BEST color I have EVER been! Read More »
Review Posted 8/28/2014
I love it!
Awesome service! Thank you so much for making the perfect color for me! Read More »
Review Posted 8/27/2014
Very Pleased with the results!
I love eSalon! I spoke directly with a colorist and she was great! Very personalized service. I love my new color! I will be going to eSalon from now on! Read More »
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Additional Business Information
Hours   Customer Service is open Mon-Fri, 8am-6pm PST. Phone   (866) 550-2424 Address   1910 E. Maple Avenue
El Segundo, CA 90245
Website Email
Contact   Brenna Welch, Director Customer Service Other  
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