j2 Global, Inc

1.2 star rating Rating - based on 28 reviews & complaints
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j2 Global, Inc Categories
Telephone Communications Service

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Customer Reviews, Ratings & Complaints
Complaint Posted 1/5/2012
Unethical company
It is clear from my experience and the other complaints on this website that this company operates unethically.

My experience:

Sep 2010 – I purchased a year of service & charged my credit card.

Sep 2011 – Trustfax automatically charged m... Read More »
Complaint Posted 11/28/2011
J2 Fax / Terrible Service (Do Not Use This Company)
I am a regional I.T. manager for a series of hospitals that treat residential/adult psychiatric patients.

We are a rather large operation in total but the area I manage is one portion of the company. I was tasked with finding a more efficient... Read More »
Complaint Posted 9/30/2011
Review 9/30/2011
I cancelled my e-fax account on August 17, 2011. As of today, September 30, 2011, I have not received my refund. I have called multiple times and been told that it's processing. I would highly advise someone looking for an efax service to look els... Read More »
Complaint Posted 9/22/2011
Review 9/22/2011
THIS COMPANY IS A SCAM !!! I REPEAT... THIS COMPANY IS A SCAM !!! 0 STAR or even NEGATIVE STAR rating if i could give one!!! After signing up for their free trial (read what happened later) i was able to use the faxing service one time (which di... Read More »
Complaint Posted 5/12/2011
Review 5/12/2011
Terrible Customer Service. Do not spend your money with eVoice or OneBox... as if they do not want to take-the-time to take-care-of-you. That said, why IN THE WORLD would you spend your money on them?. Seriously. Don't be fooled. I tried signin... Read More »
Complaint Posted 5/4/2011
Review 5/4/2011
They put my account on hold without first telling me the reason. Good thing that it was a trial account. I called the customer service and they could not tell me why, only that the billing dept put a hold in the account because they wanted the CC#... Read More »
Complaint Posted 5/3/2011
Review 5/3/2011
Technical Support is a joke - it is a ZERO. I gave a one star rating only because zero stars is not available. Read More »
Review Posted 1/18/2011
Review 1/18/2011
RapipFax is terrible. I had been using them for years and suddenly received a message stating that I had received a fax - from a client- which needed my personal review and was unable to retrieve the fax.

RapidFax auto response stated that the... Read More »
Complaint Posted 11/18/2010
Review 11/18/2010
Must second (or third or fourth ...) the opinions of others. I may have used the services of send2fax, some kind of subsidiary of J2 Global, for business purposes some years ago. I cancelled my account and gave no further thought to it. Then, this... Read More »
Complaint Posted 11/5/2010
Review 11/5/2010
Efax is the worst company ever. They will surely not be in business long if they keep trying to scam customers. I am on hold with them now for about 45 minutes after calling about 10x over the last month to get a promised refund. They said at firs... Read More »
Complaint Posted 9/22/2010
Review 9/22/2010
Efax's website gives a toll-free number to call to cancel your service, and when you call it, a recording tells you to cancel online. When I went online again to chat with a rep, he told me to call the same number listed on the website. When I per... Read More »
Complaint Posted 7/15/2010
Review 7/15/2010
I responded to J2/eFax's "Free 30 Trial" offer. I was immediately charged $27. Far from "free", right? The next day (6/21/10) I called, and was told by "gary.p@mail.efax.com" that I'd receive a refund in 3-15 days. I followed up a number of times... Read More »
Complaint Posted 7/12/2010
Review 7/12/2010
My experience reads like the other 435 complaints. is started with regular fax service from CallWave and never had a sigle problem. without notice callwave sold to efax. my regular 12.95 all inclusive per month fee justed to 60.00 then 102.00 i ca... Read More »
Complaint Posted 5/6/2010
Review 5/6/2010
I have been a TrustFax client for over a year. The feature I used more frequently was faxing to multiple recipients by sending one single email. To my surprise, when I tried to do this on 5/5/10, it not only didn't work correctly but it kept fa... Read More »
Review Posted 4/17/2010
Review 4/17/2010
You might think the following msg is pretty clear. efax assigned me a SR number, but did not cancel my account. "After trying the free trial of efax, I want to cancel my account. Please cancel it. I will deny any fees charged to my cc." They kep... Read More »
Complaint Posted 4/14/2010
Review 4/14/2010
I went online and requested that my account be closed, NOT only was it not closed, but I was billed again. When I tried to call the customer service line, I was sent to some call center in India, the people did not understand English. When I tried... Read More »
Complaint Posted 3/25/2010
Review 3/25/2010
I am the VP of a Multi-Million dollar company and I can assure you that this company is the WORST Company in the world to do business with for the services they offer! DO NOT TRUST THIS COMPANY WITH YOUR COMPANY'S NEEDS. The problems are so widesp... Read More »
Complaint Posted 2/2/2010
Review 2/2/2010
I signed up with a free trial of eFax over a month ago. To my surprise, they billed me $26.95--the exact charges that were supposedly waived as a result of the trial. While they offered me three months' free service as a consolation prize, I find... Read More »
Complaint Posted 1/29/2010
Review 1/29/2010
This company owns many different products with their own mini websites. So if you get upset and go to another service they don't care because they own that service too. They will not tell you that they own o... Read More »
Complaint Posted 1/25/2010
Review 1/25/2010
Absolute worst Phone/Fax company around!! They cannot deliver on contracted services and still bill for them. Customer service, if you can call it that, is routed to India somewhere and their "Level 2" support team is dreadful. I have had a troubl... Read More »
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Additional Business Information
Hours   Phone   (888) 760-1112 Address   6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Website   http://www.j2.com Email   otp@mail.j2.com
Contact   Office of the President Other  
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