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Buyer Beware of Dishonest Sales Practices
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BUYER BEWARE! If you buy something, just hope it is in stock or you might never get it. Also hope that it works for you, because they will never stand behind what the Sales people tell you regarding their return policy.
While looking for some theater seating, I found 4seating.com. I called and spoke to Joseph a few times. I was concerned about finding something tall enough for me, but Joseph talked me into buying 4 recliners that he assured me would be tall enough. He told me if I ordered all 4, I could return them with no restocking fee on the boxes I didn’t open.
When I received them, I only opened one box and tried it and found it was too short for me so I called Joseph back to return them. Joseph told me he would arrange return shipping on 5/11 and then stopped returning my calls.
I called again on 5/18 and was told Joseph never requested the return but that they would it do then and get back to me within 2 business days. Once again, I heard nothing. I spoke to Nissa on 5/24 and was told that the previous person hadn’t requested the return either but she assured me she would request the return and get back to me within 2 business days. Once again, I never heard back.
By this point, I started to realize that what Joseph had told me was not true and they would do what they could to prevent me from being able to return them. On 6/3, I called and spoke to a Supervisor, Richard. Richard told me that noone had ever requested the return, regardless of me requesting it 3 times previously.
Richard then tried to change the terms of the return from what Joseph had told me when he sold the chairs to me. I tried once again to just get the return process started and that is when Richard, the Supervisor, hung up on me. It is painfully clear that they are not willing to return these chairs and stand by what they said before the sale so I am having to work with my credit card company to get the items returned and refunded.
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