Tonya P.'s review of Air 1 Moving and Storage

Air 1 Moving and Storage

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Customer Reviews & Ratings
Complaint Posted 3/2/2012
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Let me first say my first impression was a good one Bobbie the sales rep was a very pleasant person to work with! With that being said...I have nothing else nice to say about this company. They were ABSOLUTELY THE WORSE COMPANY I'VE EVER DEALT WITH. It started with them coming to pack me up and stating that they needed to charge an additional fee because it was more than they anticipated...even though when they went through the checklist it was accurate. I relented an settled on addl 1k. They came back the next day to pack me and started talking about addl charges...I said absolutely NOT!!! The car company they contracted out with came to pick up my car...said they would deliver in 3 business days and would call 24hrs in advance. I called the company on 2nd business today to alert them I'd not heard from the shippers...was promised a call back no call back. called the next day was told the shipper was trying to contact me but had my old house number (YES THE ONE I MOVED OUT OF...) even though I had given them two cell numbers. The car shipper then called me said they were trying to reach me for 2 days on old house number and called the company...spoke to the same people I spoke to and was told they would call them back...they also received NO CALL BACK!! The shipper then told me someone needed to pay for his gas and it should be Air 1...they went back & forth for 2 days...meanwhile my car was being held hostage. I relented again and paid the $150 for gas...was told by the car shipper to dispute the amount on my AMEX because it was their fault. Air 1 says we'll get your money from auto shipper because it's their fault. Well I'm still short $150. Whew...on to the next item. The driver calls...."I have your household goods...I'm at your gate...can't make turn in truck...we may need to transfer to smaller truck...and charge will be addl $800". REALLY, REALLY, ABSOLUTELY NOT....WILL NOT GIVE YOU ANOTHER DIME!!! Okay...we have another hostage situation!!! Not doing this time called 911...driver says I don't unload for police...don't really care if you call. Police arrived...showed them agreement with balance and cashier's check for balance. Explained HOA said they always have trailers make deliveries. Driver says I don't want to try it (later found out why) not gonna try it...stalemate!!! Cop states this is unfair...but out of my hands this is a civil matter. Once again I relented...paid $800 on Amex figuring I can dispute. wanted me to sign doc stating would not dispute...absolutely not!! Finally they statement on receipt. They started to unload. Remember earlier when I stated I understood why he did not want to try to make the turn...well I found out two hours into the delivery. The main driver had been indulging in some type of alcoholic beverage w/i 2 hours he became belligerent. The other guys were doing the work and he stayed in the cab. He kept coming into the house at times he was nice and at times he was very nasty. I suspected he suffered from some type of mental defect until I got a whiff of him...he reeked of liquor. Then one of the other guys walked by me...he too reeked of liquor!! In the process a 32 in Sony TV got busted, several items were damaged and or lost!! In summary I would not recommend this moving company to my worst enemy!!
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Additional Business Information
Hours   We are available every day from 9 am to 6 pm Phone   (800) 526-6838 Address   11255 Van Owen Avenue
North Hollywood, CA 91605
Website Email
Contact   Nir Ben-David Other  
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