Michael P.'s review of Century Diamonds

Century Diamonds

Preferred Members
4.5 star rating 0 miles
South Bay Gold
4.5 star rating 0 miles
Pacific Bay Watch Corporation
0.0 star rating 0 miles
Quick Cash Buyers, Inc.
5.0 star rating 0 miles
Customer Reviews & Ratings
Complaint Posted 10/8/2018
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I ordered a pair of earrings for my daughter's 21st birthday. I spoke with a customer service rep to ensure the product would be delivered on time and not jeopardize receiving the product on time. It was not delivered on time and I was notified on the day of delivery that it would be two days late. I asked for a refund. They would not provide it. After two weeks and several calls, including a confirmation from UPS that they have received the returned product, I still have no refund. Most of the customer service reps do not speak very good English so it is difficult to make progress. I believe this is intentional on their part. I purchased the product from a local retailer (not a chain) and the quality was higher than stipulated by Century and the price was lower. Check your local retailer - I bet you have a much better experience. Still waiting for a refund . . . . . .
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Additional Business Information
Hours   M-F 9:00 AM - 6:00 PM Phone   (800) 937-0377 Address   10736 Jefferson Blvd. #461
Culver City, CA 90230
Website   Email  
Contact   Century Diamonds Other  
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