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Very Bad Customer Service
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Bought a battery for my macbook pro, the sale condition was BRAND NEW, GENUINE. Few days after installation the battery just charged to maximum 98% and after charged to 98% it went down to 94% in about 5 minutes and then drained very fast, even the remaining time showing 6 hours it drained in about 2 hours.
Called customer service and they asked me to fill a RMA form, which was submitted and they claimed it wasn't, submitted another form couple of months after.
They wanted me to send them the defective battery for them to check it and then decide if a replacement was going to be shipped back to me. First, after buying a BRNAD NEW battery I dumped the old battery on my Macbook, I can't leave my working tool with out a battery. I explained this to Bernadette, but she refused to send me a NEW battery before I send the defective one. I didn't wait to receive that battery to pay for it. Also I don't have to pay freight to send back a defective battery, they should assume the cost.
I spent almost 80 USD for a defective battery, I don't recommend anyone buying from this company as they not really support their products. I should have done the right thing from the beginning, spent USD130 at the Apple store and get a good working battery.
As my mother always said to me: Cheap things are always more Expensive.
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