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Review 10/21/2009
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Placed order on a Sunday Oct 18th for an Item I had researched for weeks. I needed this item for an install on Oct 22. The item was in stock on the website and I choose a 2 day Air delivery so that the item would ship on Monday arrive on Wednesday for installation on Thursday. Makes sense doesn't it? That's the way we all do business right?
Got an email dated Oct 20th at 12:45 pm saying the order had just been shipped. I did not read the email until 9am on the 21st I checked UPS and saw the tracking number but the only thing UPS site said was that at 6:30 pm on the 20th that they received billing information and I did not see that it had been picked up or that it was in route anywhere.
I placed a phone call to the 800# for them and left a message to be called ASAP. I then went to the website and put in a trouble ticket with the same request to talk to manager, owner or president. Around 11:30am I get a return email asking me what the problem is? So I call the 800 # again and now it's disconnected? Leads me to now be really scared of this company. So I call the regular number. The phone is answered by a gentleman and I ask for owner or manager. His response is well you have to go thru me first. so I explain everything and he says "well I'm sorry but yes we screwed up on your order". I ask him what's he gonna do? And he's not gonna do anything but say he's sorry. So I ask for the owner again.... This time he says "well that's me". Why did you lie to me up front?
These guys did nothing to fix the problem, did nothing to offer me compensation for their mistake and flat out said just return it and we'll refund all your money. Not gonna cover the extra expenses to locate another one and have it shipped, not gonna cover loss of income due to their mistake and not willing to at least cover the shipping charges for the 2 day air when it's not gonna make it in time.
I would NEVER do business with a company like this again!
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