Brian W.'s review of HotTubWorks.com

HotTubWorks.com

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Customer Reviews & Ratings
Complaint Posted 1/13/2016
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Web sight is setup so u get the wrong size
I ordered a $600.00 cover and received it from Hot Tub Works. On their site they ask you for the make and model and then pop up a window that gives you the dimensions of your cover. In this window there is no signs that there is more than one choice. You can scroll down to choose other years of the spa that you own and since I'm not a spa cover professional I did not know some spas change sizes depending on the year. After I received my cover and realized it didn't fit I called them. I was then told that it was the year and size cover I chose in that popup window. Not ever realizing that there was more than one choice. They did offer to sell me a new cover at cost. Then the gentleman on the phone said their covers will still work if the cover is a foot larger than the spa saying there is no need for the 3" over hang on the sides. I am very dissatisfied with their web site and when I tell them this and they just say sorry. That is not good enough especially since I just spent $600 not including the spa supplies was bought through them.
 
 
 
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Additional Business Information
Hours   Phone   (949) 548-5955 Address   1559 Sunland Lane
Costa Mesa, CA 92626
Website   http://www.hottubworks.com Email   jerry_greer@mac.com;alea@hottubworks.com
Contact   Jerry Greer Other  
 
 
 
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