ann s.'s review of MerchantCircle


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Complaint Posted 5/27/2011
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Review 5/27/2011
Dealing with this company has been a nightmare. My personal telephone number and old address was listed for a company that has a very similar name as mine and a negative review (I should say it was more malicious than anything) was left, intended for a different company. I faxed over Merchant Circle's listing removal form and two months later, nothing was done. I spend hours trying to talk to someone on their live chat who said they removed the listing, however, they didn't remove them all. The listing is still be indexed by Google showing in the search engine results a portion of the very negative comments. Back and forth, round and round we go. Merchant Circle says to contact Google, Google says to contact Merchant Circle. The only way Google will remove a cached URL is if the page returns a 404. Merchant Circle refused to do this and the page shows as being live. Why bother removing anything if you're not going to remove the entire page! I will be indexed by Google for years to come unless This company does something. Every email I've sent them I receive an auto response that does not address my email. Every live person I've chatted with has rudely disconnected me. Every fax I've sent mysteriously never gets there. I am convinced that Merchant Circle is systematically and methodically forcing people to pay their $35 fee for the priveledge of speaking with a live person on the telephone. Who ever heard of such a thing? A company can keep your reputation hostage and there is NO CUSTOMER SERVICE number and they make it very clear that emails may take weeks to be responded to if you are not a "member". This is the worst company I have ever had the misfortune of dealing with. If I could give them a zero star rating I would. I am contacting an attorney and filing as many complaints against them as I possibly can.
Business's response - on 6/6/2011
Ann: I just saw your post. I am very sorry that you have had this experience. We definitely appreciate your feedback and want to know that we are working on improving the removal process. I do want to let you know that we take the security of our users data very seriously and therefore, this is why we require a signed confirmation to remove data. I's be happy to provide more information about this process or if you still need further assistance, please feel free to contact me at teresa [AT] Best, Teresa MerchantCircle Community
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Hours   Please contact us at the following page: Phone   (650) 352-1336 Address   800 W El Camino Real #330
Mountain View, CA 94040
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Contact   Payam Zamani Other  
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